Disability Services Coordinator

Disability Services CoordinatorIndividual Apartment Living | South East SydneySylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across greater Sydney including the Blue Mountains.Are you an amazing people leader, a multi-taking genius and confident communicator? Be the best you can be and grow your career with a leading organisation in the industry.This is an awesome opportunity for you to bring your skills and passion to our team! A forward thinking and innovative team where your ideas are heard and valued.About the serviceThe Individual Apartment Living service is an identified area for growth at Sylvanvale and this brand new business unit includes 3 existing and upcoming locations in the St George and Sutherland Shire areas.Each location has its’ own Individual Apartment Living team which provides drop-in support to ten individuals with a disability living in their own apartments in a residential unit block. Each location offers brand new, luxury apartments to the tenants.To support the tenants to live independently, we partner with disability housing providers who ensure the tenants are supplied with the required Assistive Technology and Sylvanvale provides the tenants the requested level of support through our innovative service.About the roleReporting to the Regional Manager you will manage and lead the day-to-day operations of the Individual Apartment Living service. With your strong coaching and mentoring skills, you will support a team of Disability Support Workers to develop and implement best practice.Responsibilities include:

• Maintaining knowledge of NDIS Practice Standards and NDIS Operational Guidelines relevant to the Individual Apartment Living Service.
• Ensuring high quality, client-centred supports are provided by Disability Support Workers.
• Facilitating group support and supervision of frontline staff and monthly Team Meetings.
• Being the key point of contact for clients and frontline staff.
• Ensuring all client documentation is current and staff are trained in implementing support that is specific to their needs.
• Ensuring frontline rostered hours do not exceed those consented to in client Service Agreements.

About youYou are a dedicated and innovative people leader who wants to support your team to provide services to people with a disability. You want to ensure the people we support achieve their best life ensuring they have choice and control.
You naturally think outside the box and enjoy a challenge. You are constantly striving for continuous improvement and delivering high quality services.You are commercially savvy and understand the need to balance quality service provision with the delivery of serviceable hours and ratios that are contracted by the people we support. You are a great communicator and invest in developing great stakeholder relationships.Essential:

• Previous experience in a business or people management role.
• Strong business acumen and success in business development.
• Customer driven approach to service delivery.
• Ability to achieve results and deliver on quality.
• Ability to identify trends and drive process improvement.
• Solid understanding of the NDIS Quality and Safeguarding Framework and Practice Standards.
• Knowledge of providing services and support to people living with disability.
• Working knowledge of budget management.
• Solid report writing skills and data analysis.
• Strong stakeholder engagement skills.
• Current First Aid Certificate.

Preferred:

• Certificate IV in Disability or similar.
• Tertiary qualifications highly regarded.

Successful applicants will require a current Australian Drivers Licence and a full COVID-19 vaccination and booster. An offer will be subject to a police clearance, a pre employment medical and a NDIS Worker Screening Check.Benefits of working with us

• Amazing people and great teammates.
• 17.5% annual leave loading.
• $15,900 of your annual salary tax free through generous not-for-profit salary packaging
• Access to package up to $2,650 for meal and entertainment expenses each FBT year
• Investment in ongoing training and development.
• Purchase 1 week of extra leave per annum.
• Free confidential counselling services for you and your family.
• Leave work each day, knowing you have supported people with disability to live their best lives.
• Push yourself beyond your comfort zone while being supported by skilled and highly experienced leaders and their teams.
• Belong to one of Australia's largest not-for-profit disability service providers.

ApplyJoin us on a journey of success. Make a difference in the lives of others with us.