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Form of workWhy work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the role
The Disputes & Chargebacks Officer is responsible for managing payment related disputes that are raised against our merchants. This entails facilitating research, resolution, and handling of payment related dispute claims. This role reports to the Chargebacks Team Leader within the Payments Risk team.
What you'll do- Manage chargebacks and disputes originating from merchant acquiring card payment transactions, whilst adhering to card schemes frameworks and internal procedures.
- Maintain ongoing communication with customers, internal colleagues, and card issuers/card schemes as required (Including attending to emails and phone calls as needed).
- Support other, non-chargeback related activities on behalf of the broader Risk Management team as required and following appropriate cross-skilling
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- A sound understanding of the mechanics of card payments.
- Minimum 1 year of experience in acquiring, or an ability to demonstrate a sound understanding of the acquiring context if experience is less than one year. Experience in managing merchant chargebacks would be advantageous.
- A sound understanding of the mechanics of card payments.
- Advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) and an ability to embrace internal and external systems associated with merchant acquiring and chargebacks management.
- Excellent verbal communication
- Organised and able to meet deadlines.
- Experience with card scheme chargeback portals would be advantageous.
Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Our Story
Values
Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
Privacy and Submitting your Application
Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.
We are a Circle Back Initiative Employer and commit to responding to every applicant.
