Address
Form of work
SalaryThe Client
Our client is a premium "direct" insurance brand, a company that continues to grow as a business and who focus on data driven decision making and a continuous evolution of our product offering to help meet the ever-changing needs of its customers.
They thrive on helping their customers protect the lifestyle they've worked so hard to build by providing financial solutions through quality insurance products across both the life and general insurance markets, whilst offering outstanding customer service that has been recognised by consumers and industry experts.
The Role
This is a great opportunity for a fledgling/intermediate experienced candidate who is looking to build on their current disputes and complaints experience within a Financial Services setting. You'll be joining one of Australia's leading direct Insurers, a brand that continues to grow expand here in ANZ, and within North America.
Key accountabilities of this role include the following;
- Management of escalated disputes through processes
- Gathering information internally and from complainants
- Liaising with Financial Ombudsman services on dispute matters
- Be the go-to point internally as well as taking a leading role in the management of the complaints process
- Ensure that all complaints records are well maintained and in compliance with RG165
- Take charge of the workflow of the compliance function and ensure that key deadlines are tracked and managed
- Take an active role in executing the monitoring program across the business
- Be ready to actively work on various internal projects and initiatives, as and when required
About You
- Must have at least 2+ years experience within a Financial Services environment - Insurance or Banking preferred
- A sound understanding of disputes and complaints process, ideally within an Insurance or Banking setting
- Would suit candidates with 1-2 years IDR experience within Financial Services
- Strong communication skills
- Tertiary educated, ideally within Finance or Law
- Ability to produce reports when required (preferred)
How to apply
For immediate consideration, please submit your resume via the 'Apply Now' link below. Alternatively, you can call Kevin Pickard on 0474 227416, or email Kevin@bkcon.com.au for a confidential chat about this exciting role.
