Domestic Violence Assistance Worker (Reception & Administration)

• Make a difference in the lives of people affected by Domestic Violence and join our supportive team!
• Attractive remuneration in line with SCHADS award level 2, circa $32.21 - $35.14 per hour PLUS super, PLUS salary sacrificing up to $15,900!
• Enjoy ongoing professional development opportunities, broaden your horizons and sharpen your skillset

Cairns Regional Domestic Violence Service Inc. (CRDVS) aims to use its specialist knowledge and skills to prevent domestic and family violence in the community and empower those affected by it. 

CRDVS's vision is "Making a difference – bringing domestic and family violence to an end". We seek to do this by providing a confidential, comprehensive, and client-centred quality service to all vulnerable clients free of charge. CRDVS at all times strives to uphold high levels of professionalism and accountability.

We are now looking for a full-timeDomestic Violence Assistance Worker based in Cairns, QLD.

This role provides initial client support and administrative functions, reporting to the Business and Finance Manager, and supports the overall operation and objectives of the organization.

More specifically, your responsibilities include but are not limited to:

• Providing a warm welcome and initial response to clients in person or via telephone
• Conducting basic risk assessments and offering referral information
• Providing information with protection order applications for victims of Domestic Violence
• Maintaining accurate and confidential client records as per organisational policies
• Supporting the planning and execution of the Annual General Meeting
• Managing administrative tasks related to Human Services Quality Framework audits
• Assisting with data management and regular updates of the ChilliDB database
• Participating in professional development and team cooperation to enhance service effectiveness

To qualify, you will need a Certificate III or Certificate IV in Community Services, Diploma in Office and Business Administration, or be working towards a relevant degree in the social or behavioural sciences (e.g., Psychology, Social Work, Counselling). 

Additionally, the following skills and background will be highly valued:

• Demonstrated experience in administration or reception roles
• Skills in basic crisis support, risk assessment, and information referral
• Interpersonal skills with proven ability to work cooperatively within a team
• Capacity to work within organisational guidelines and relevant legislation
• Computer literacy, including proficiency in Microsoft Office applications
• Ability to rapidly acquire knowledge of legislation impacting domestic and family violence

As our ideal candidate, you will possess strong communication skills and the ability to remain calm under pressure, traits that will enable you to succeed in this challenging yet rewarding role. You will also be someone who values teamwork and continuous professional development, aligning well with our mission-driven culture.

This is a role for a dedicated advocate looking to make a significant impact in the lives of individuals affected by domestic and family violence, providing essential support at a critical point of need.

Please Note: All applicants must hold (or obtain) a current C Class driver's licence, a Working With Children Card and a formal police criminal history check.

Our organisation is proud of its close-knit team culture and low staff turnover, indicative of not just how personally rewarding our work is, but also the high level of support that we enjoy.

If you are looking for a meaningful and personally satisfying role, this is it! CRDVS offers a supportive and flexible workplace with a team of professionals that are passionately devoted to ending Domestic Violence in the community. 

You'll also have flexibility within our standard office hours and no after-hours or overnights!

Our successful applicant will be rewarded with an attractive hourly rate in-line with SCHADS level 2 circa $32.21 - $35.14 plus super, annual leave loading, and the opportunity to increase your take-home pay with salary sacrificing up to $15,900.

This is your chance to help support people who have experienced domestic & family violence. Make a genuine difference - Apply Now!