Doorways Case Worker

The Salvation Army Doorways program provides person-centred care to community members who are in a financial crisis or suffering other forms of hardship or distress. Our practitioners are mindful of trauma informed practices, working within a strength-based context with holistic principles to build individual capacity, resilience, and well-being.

We are seeking a values-driven and proactive Doorways Case Worker to support community members to meet their goals through community partnerships, collaboration, using case management as a tool.

Reporting to the Doorways Regional Manager, this is a fixed-term (until 30 June 2025), full-time position based in Barton, ACT. Salary and conditions are in accordance with the SCHADS Award Level 4.

• Assess community members' specific needs, strengths and identify interrelated issues and needs.
• Develop high quality case plans with community members to identify achievable goals using a strength-based approach.
• Support community members to build and increase capacity and develop independent living skills towards self determination.
• Complete assessments and referrals for additional financial support e.g., applications for No Interest Loans (NILS), Energy Assistance, following State based practice guides and processes.
• Develop and maintain referral pathways for other support and services.
• Provide advocacy to support community members to access services and be connected in their community and be linked to other communities as appropriate.

• A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
• A current NSW Employee Working with Children Check.
• A least one-year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
• An understanding of case work practice and structural poverty in Australia (desirable).
• Proficiency in another language (desirable).
• The demonstrated ability to deal with unpredictable situations and behaviour.
• Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
• Experience in establishing and developing collaborative networks and partnerships with internal partners and external organisations.
• An understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to people in poverty.
• High levels of literacy, numeracy and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.
• Demonstrated skills in managing time, setting priorities, planning and organising task, working independently when required as well as collaboratively as part of a team.

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.