Duty Manager

We are looking for someone to help Mackey's Royal Hotel Team!An enticing management opportunity is now available at Mackey's Royal Hotel, as we are looking for a full time Duty Manager to help lead the Hotel and team. This is an exciting opportunity for an experienced Bar and Gaming Attendant or someone aspiring to become a Hotel Manager. As the successful candidate you will have the opportunity to develop skills, enjoy great working conditions and grow your career within Vantage Hotel Group.As a Duty Manager, you will be reporting to the Hotel Manager and will be expected to be hands on with the daily operations, including gaming. You will participate in leading and managing an efficient and established team, assist managing the hotel’s budget, ensuring outstanding customer service is always provided and build and maintain key relationships within the community.Successful applicants will meet the following criteria:QualificationsCurrent Responsible Service of Alcohol (RSA) CertificateCurrent Responsible Conduct of Gaming (RCG) Certificate, Certificate IV/Diploma in Hospitality or above (desirable).Skills, Abilities and ExperienceDemonstrated practical experience in the delivery of quality customer service, preferably in the areas of food, beverage and gaming.Demonstrated capability in managing an operational team, with a focus on customer-driven service delivery and a practical understanding of contemporary people management practicesDemonstrated effective communication, negotiation, conflict resolution and relationship management skills with a proven ability to work effectively as part of a team and cooperate with customers, management and co-workersProficiency in the use of industry related software systemsWell-rounded, current gaming knowledge and applied knowledge of relevant legislation/regulations applicable to the hospitality industry.Availability and flexibility to work a variety of night and weekend shifts which may include public holidays on a rotating roster.If this position sounds like the role that you have been looking for, we would love to hear from you! Apply today by submitting your current resume and a cover letter telling us why you would like to work as a Duty Manager at Mackey's Royal Hotel.For any further information, please call Sam Johnson, P&C Manager on (03) 6225 9931.