At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.
We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.
Job Description
SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Sydney Airport.
As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.
Your key responsibilities will include:
- People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales
- Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns
- Achieving targets and KPIs, and delivering high audit and compliance standard for the business
- Reporting and daily fleet management
- Demonstrated ability to lead a high performing team in a fast-paced environment
- Exceptional customer service skills and/or experience
- Enthusiastic and driven individual who strives to exceed targets
- Excellent verbal and written communication and conflict resolution skills
- Strong attention to detail with a good work ethic
- Experience in vehicle detailing or cleaning (preferred but not essential)
- Flexibility to work on a rotating shift roster including weekends and public holidays
- Current unrestricted Provisional or Full Driver’s Licence
- Full working rights in Australia
Additional Information
At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:
- Competitive salary package including motor vehicle, phone and laptop + generous monthly incentives
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
- Discounts on all NRMA insurance products including car, home & travel
- Uniform and staff car parking provided
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!