Duty Manager / Senior lyf Guard

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States. 

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood Premier, Quest and Somerset.

lyf Collingwood now seeks an enthusiastic, experienced, and dedicated person to join the Front Office team as a full-time Duty Manager / Senior lyf Guard. The successful candidate will join a tight-knit, supportive team. 

In this role, you will be responsible for:

• Overseeing various operational aspects, including reservations, front office, maintenance, and housekeeping, 
• Meet and greet arriving and departing guests.
• Supervise and manage a team while on duty. 
• Manage guest inquiries, requests, and complaints promptly and professionally to ensure customer satisfaction standards are always maintained.
• Handle emergencies and ensure adherence to occupational health and safety regulations. 
• Maintain a high level of product and service knowledge.
• Maintained Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Ensure all organisational policies, procedures and guidelines are adhered to.

Ideally, you must have:

• Previous experience in customer service
• Strong knowledge of the Melbourne CBD and Collingwood
• Excellent communication and interpersonal skills
• Outstanding personal presentation
• Attention to detail

In return, you will:

• Staff awards and anniversary gifts
• Professional and technical development opportunities
• Access to an Employee Assistance Program
• Be a part of the world’s largest Serviced Residence Company
• You may entitle to a company year-end bonus

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry. 

www.discoverasr.com