AddressPosition : Full-Time
Location : Blue Mountains NSW 2785
Salary : $70,000 - $95,000 a year
Nestled on the edge of the Greater Blue Mountains National Park and Hunter Valley Wine Country is the Salter Brothers Hospitality collection of distinctive luxury accommodations and restaurants encapsulating heritage, indulgence and character at its best.
The five properties are unique to the Blue Mountains and Hunter Valley regions and provide an immersive journey through Australia’s most visited tourism destinations.
“Echoes Boutique Hotel and Restaurant / Hydro Majestic Hotel / Lilianfels Blue Mountains Resort and Spa / Parklands Country Gardens and Lodge / The Convent Hunter Valley”
Salter Brothers Hospitality Group is seeking an experienced Duty Manager/Hotel Manager to join their teams.
Task and Responsibilities:
- Plan, coordinate and participate in all operational activities including food & beverage and front desk/reception activities to ensure all operational activities function smoothly.
- Monitoring cost ratios across all operating departments and ensuring that the budgeted expenses are in line with the budget.
- Provide ongoing staff training and review in accordance with all operational guidelines and SOPs.
- Assist in setting up quality control measures and monitoring of all guest feedback for improvement to all services on the property including housekeeping.
- Conducts weekly and daily meetings with all Front Office/F&B/ Housekeeping/Gardening staff to ensure all are properly brief of activities at the property and liaise with all other department heads regarding reservations, events and finance matters.
- Recruit and provide induction for all new staff as required.
- Handles guest complaints and queries tactfully to ensure guest satisfaction.
- Maintains Front Office files and records as required by management.
- Managing cash handling, credit card processing, and reconciliations
- Overseeing the safety and security of guests, team members and hotel assets.
- Ensure all OHS and Emergency procedures must be always adhered to.
Skills and Experience:
- Relevant qualification in the hospitality industry
- At least 2 years of relevant experience.
- Proven management experience working in hospitality/customer service environments.
- Demonstrated ability to lead a team and get results.
- Exceptional organisation and problem-solving skills.
- Excellent presentation and grooming standards.
- Technical product knowledge in food and wine.
- Understanding of budgets and forecasting.
- Knowledge of CRO and end-of-day reconciliation procedures
- Excellent written, verbal and interpersonal communication skills
If you meet the above criteria please apply now, only shortlisted candidates will be contacted.
