E-Commerce Assistant

Seeking an experienced and enthusiastic Customer Service Officer to support our E-Commerce team

Your new company 
 Hays is currently working with a national wholesaler and retailer based in Geelong.. The temp role will be for approximately 6 to 8 weeks with the possibility to extend.  Your new role 
We are currently seeking an experienced and enthusiastic Customer Service Officer to support our E-Commerce team to deliver an outstanding customer experience for our customers. Casual shifts and holiday support periods are available to back our existing team up. Hybrid working, work from home and office, flexible hours, support the existing team to delight our customers.
As we continue to grow and look to increase our digital presence in multiple online channels we are looking for someone to support our customers in their purchasing journey. You will join a wonderful team and in this role you will work with great brands and be responsible for delighting our customers during every touchpoint.
Key Responsibilities

Providing customer service support through multiple channels such as phone, email, livechat, messenger.

To provide exceptional customer service and “to go the extra mile”

Customer order and returns support

Support sales and conversion by proactively supporting customers during the various stages of their purchasing journey

Support ecom with product creation/maintenance as required

Casual position with holiday support

Hybrid working environment, office, and work from home available.

What you'll need to succeed 

• Minimum 1-2 years experience in an eCommerce role, digital retail environment or equivalent role
• Have excellent communication skills both verbally and in writing
• Have a keen interest in the digital landscape and delighting our customers
• Careful attention to detail and strong multitasking skills
• Can work autonomous as well as in a team
• Have a willingness to assist in all areas when required
• Ability to work in a fast paced, deadline driven role
• Demonstrated time management skills with the ability to prioritise workload
• Experience working as part of a strong, cohesive team and contribute towards shared goals
• Shopify and Gorgias/or Zendesk or equivalent experience is an advantage

What you'll get in return 
Through Hays, this role offers:

Weekly pay cycles

Nominated choice of superannuation fund

Online time sheet submission and approval

No hidden costs or payroll deductions for our services

No invoicing required for Pty Ltd holders

Regular contact with consultants throughout the duration of your assignment

What you need to do now 

Curious to find out more? Click 'apply now' to send us your CV, or to discuss the role further, contact Darby Davidson from our Marketing and Digital team on +61386029*** or via email at **************@hays.com.au.#2867333