AddressWherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
shopDisney APAC is seeking an experienced eCommerce Site Merchandising & Experience Manager to lead the development and improvement of our website marketing and customer digital experience, thereby increasing revenue and customer satisfaction. You will partner with cross-functional teams and be responsible for delivering an engaging and optimised customer experience through internal search refinement, implementing category strategies, promotions, tactical campaigns, and A/B testing to shape site growth.The role will oversee a blend of planning, execution, and optimization efforts.
If you are a creative problem-solver with a passion for eCommerce and a proven track record of driving growth through data-driven merchandising strategies, we encourage you to apply for this exciting opportunity to shape the future of our eCommerce business.
Your main areas of responsibility will include:
Develop and implement on-site category and merchandising strategies, aligned to the product strategy to optimise product assortment, drive sales, increase conversion rate and improve customer engagement
Work cross-functionally with Marketing, Product, and Creative teams to create compelling digital campaigns and promotional content that align with merchandising strategy and to understand the end-to-end consumer journey and how to improve the digital shopping experience for the consumer
Analyse data and utilize insights to improve website performance, including sales, conversion rates, and customer engagement, to inform content development and on-page optimizations
Manage internal search and navigation, ensuring that products are easily discoverable, targeted and that the search experience is optimized for customer needs
Develop and execute A/B testing plans to optimize content and on-site feature/functionality to enhance customer experience, site performance and drive conversion rates
To be successful in this role, you will ideally have:
Bachelor’s degree in marketing, business, or related field
Minimum 5 years of experience in a similar role, with a track record of driving growth and improving the customer experience
Ability to analyse data to make informed decisions, think strategically, and deliver through tactical execution
Energy to persevere when systems and structures are in constant change
Experience with ecommerce platforms and technologies, including internal search, A/B testing, promotions and campaigns, and category management
Excellent project management skills, with the ability to manage multiple projects and deadlines simultaneously
Strong communication and collaboration skills, with the ability to work effectively across teams and functions
Passion for eCommerce and a commitment to staying ahead of industry trends and best practices
Additional Information:
The Walt Disney Company can provide individual accessibility support that may be needed during your interview process. Please let us know of accommodations that may assist in helping you feel welcome by emailing **************@disney.com.
This is unique opportunity to join the talented team that develops and delivers unparalleled entertainment across Australia and New Zealand so if this role captures your imagination then apply now!
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
