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SalaryOn any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!
At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. The eCommerce Manager, Omnichannel role is designed to be fully functional in the 4-Day work week trial.
Context & Vision
The digital world has forever changed the consumer shopper journey and how consumer goods companies go to market. Consumers have far greater choice and visibility than ever before. At Unilever we’ve always been at the forefront of consumer revolutions, responding quickly to changing consumer needs. eCommerce is a rapidly growing channel for Unilever ANZ and a key growth priority for the business.
Job Summary
We are looking for an exceptional eCommerce Manager, Omnichannel who will be responsible for delivering accelerated eCommerce growth for Unilever. You will work closely with the customer development team, marketing & wider eCommerce function as well as our external retail partners with a focus on Woolworths and Coles.
The ideal candidate must be a self starter, curious, able to simplify complexity and eager to be accountable and foster growth, establishing the milestones to accomplish the vision bringing along the entire business unit. Strong inter-personal abilities are a must.
This is an important role in the team and an exciting opportunity to help lead Unilever’s thinking and capabilities in eCommerce.
Role Responsibilities:
- Contribute to the strategy and growth agenda for our e-Commerce business with a focus on growing market share.
- Reporting & analysis of eCommerce financials and key KPIs.
- Step change our customer engagements through building a strategic partnership with key customers & supporting key account teams to build ecommerce specific JBPs.
- Support & drive our Omnichannel retailers with delivery of activities across online platforms with a focus on Woolworths and Coles.
- Track Ecommerce activation excellence versus predefined goals.
- Lead the Design for Channel for eCommerce based on channel insights – i.e. deep analytics to determine what is optimised product range/online promotional plan by retailer and work with Business units to deliver this.
- Work with the eCommerce & Search Manager to ensure our products are showing up in the best way online meeting our Perfect Store Online guidelines.
- Track and report on digital campaign effectiveness and action optimizations, ensuring benchmarks are reached.
- Collaborate with the internal category team to develop online promotional strategies.
- Measure and analyse promotional activity, using insights and learnings to optimize future plans.
- Develop and drive integrated relationships with the internal brand teams, category teams and customer teams to embed omnichannel strategies.
- Educate internal stakeholders on eCommerce initiatives and build capability in this area.
- Drive the Test & Learn agenda to identify new opportunities, ensuring clear goals are set against key activities & knowledge share.
- Have operational knowledge of the eCommerce and/or Digital media channel.
- Commercially astute and knows how to creatively plan which digital levers to pull to drive growth & commercial outcomes.
- Strong ability to influence and work through others to deliver best in class results.
- Have a strong track record of sustained delivery, execution & building capability/talent.
- Strong communication, presentation, and interpersonal skills.
- Strong prioritisation and organisation skills.
- A passion for the rapidly evolving eCommerce landscape.
- Able to work with and analyse shopper and scan data to uncover and drive shopper centric strategies.
The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
If you require reasonable adjustments for the application and recruitment process, please advise us on .
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.
