Ecommerce Support Executive

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.Working in partnership with Universal Music Australia , we have an opportunity for motivated individual, with a passion for music and experience ineCommerce to join the team onsite at UMA - Woolloomooloo.About the RoleIn this role, you will be at the forefront of providing exceptional customer service for UMA’s eCommerce stores. Your primary responsibility will be to ensure our customers have the best possible experience, addressing their inquiries and resolving any issues efficiently.Additionally, you will play a vital role in supporting UMA’s eCommerce division. Your efforts will help maximize sales opportunities and drive continuous improvements in conversion rates and customer satisfaction across Universal Music Australia’s ecommerce stores.Moreover, you will assist with various product administration tasks. This includes managing stock levels and setting up and optimizing product listings to ensure they are presented in the best light across Universal Music Australia’s ecommerce stores.Key Details:Full time | Monday to Friday | Business hoursCommencing 1st JulyLocation | Onsite | WoolloomoolooThe successful candidate will be required to complete a National Police ClearanceKey Responsibilities:Handle all customer tickets and queries, including order status, exchanges, refunds, returns, and other queriesLiaising with Operations to determine stock movementsProvides ETA’s and manages briefs/approvals for customer care commsProvide feedback on any customer care needs and planningAssists with promo ordering & artist stock buysDevelops forecasting and control processes to drive more accurate inventory planning.Supports in replenishment process.Assisting eCommerce managers in the scheduling & PO management of merchandiseSupports the team with basic product set up and merchandising needsSupports and work with teams to deliver stock optimization analysis, reporting and forward planningSupports with set up and retail price management of titles on storesAdhoc administrative product tasks as advised by Senior eCommerce Development & Snr. Commercial Director.Key Skills and Attributes Required:1-2 years of experience in a customer serviceStrong attention to detailExcellent time management and project management skills, ability to juggle many priorities at onceExperience/Exposure to E-Commerce best practices, including product merchandising, pricing strategies, and inventory management.Interest in musicExperience in Zen Desk and Monday.com (preferred)Experience in working with spreadsheets and dataFamiliar with Shopify, tech savvy & able to learn new systemsFlexibility to occasionally work outside of regular business hours to support online product launchesApply now to become our next eCommerce Support Executive and start your journey with us.