Education Manager

Charter Australia is a respected provider of vocational education and training services, known for our ethical practices and high standards. Established in 2005 Charter Australia (RTO ID 41038) has grown to become a specialist training company in Health and Community Services and ELICOS (CRICOS Provider Code: 03417F). We are dedicated to delivering top-quality training programs and fostering the continuous professional development of our staff. We are seeking a dedicated Education Manager to join our team.

The Education Manager will be responsible for designing and implementing training programs, ensuring compliance with relevant standards, and managing the training team. This role requires a strong leader with excellent communication skills, a commitment to professionalism, and a passion for continuous improvement.

1. Leadership:

• Set and achieve priorities, solve problems, and ensure ongoing development of staff.
• Deliver hard facts thoughtfully, provide constructive feedback and praise.
• Ensure staff productivity and team goals are met.

2. Staff Management:

• Provide effective communication with empathy, integrity, and active listening.
• Set examples of reliability, punctuality, calmness, and warmth.
• Set clear performance expectations for training staff.
• Provide leadership, supervision, and support to trainers and support staff.
• Handle recruitment, selection, and retention of training staff.

3. Training Program Design:

• Design and develop training and education programs (including ELICOS) and Training and Assessment Strategies (TAS).
• Ensure compliance with training package requirements and relevant quality frameworks.

4. Learning Material Development:

• Collaborate with subject matter experts to create and improve learning and assessment materials.
• Validate assessment tools and instruments to meet the principles of assessment.

5. Compliance and Quality Assurance:

• Ensure compliance with RTO Standards, contracts, and relevant legislation.
• Implement systematic internal auditing, monitoring processes, and continuous improvement plans.

6. Student Support:

• Support and deal with students who have training progress, misconduct and/or attendance issues and manage student complaints and appeals

• Proven experience in designing and implementing training programs.
• Strong leadership and staff management skills.
• Excellent communication and interpersonal skills.
• Ability to ensure compliance with relevant standards and quality frameworks.
• Experience in vocational education and training, preferably within an RTO environment.
• Relevant qualifications in Training and Assessment (TAE40116 or higher).

• Opportunity to lead a dedicated training team.
• Work in a supportive and professional environment.
• Contribute to the continuous improvement of our training programs.
• Competitive remuneration based on qualifications and experience.
• Convenient North Sydney location with nearby shops for lunch and easy access to public transportation.
• Opportunities for professional growth and advancement within a supportive and dynamic organisation.

Be a part of helping deliver our healthcare courses that will train the next generation of aged care, disability care, and childcare workers, taking them on the first step of a fulfilling career that improves the quality of life of people in our community.

Charter Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.