AddressThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
The Systems and Governance Team, which includes the Business Systems Helpdesk, provides technical support and assistance to staff who encounter issues with Business Systems, software applications, or technology tools used for day-to-day operations. They respond to enquiries, troubleshoot problems, and provide guidance on how to use various Business Systems effectively. Additionally, they may escalate complex issues to specialised support teams or developers for resolution and ensure that users' concerns are addressed in a timely and satisfactory manner.
Position Description
The Business Systems Support Manager leads a team which supports the Commission’s core business applications. Operating in a complex, diverse and dynamic environment, the Business Systems Support Manager will take a leading role in introducing and embedding contemporary Business Systems to meet the current and future needs of the Commission.
Position Duties
- Lead the Business Systems Helpdesk, including triage of incidents, service request management and the transition of project support to BAU for the Commissions business applications on the service catalogue.
- Provide guidance and assistance to internal clients and external vendors in relation to development and system maintenance.
- Ensure appropriate service delivery standards are set, maintained and that section delivers technical outcomes that comply with standards and best practice.
- Implement a culture of continuous improvement, guide change and implementation and negotiate business process change with stakeholders.
- Manage and maintain working relationships with vendors/external service providers, including conducting regular governance and planning meetings, to ensure issues are being managed and progressed to an agreed conclusion.
- Oversee work with client areas to articulate client requirements and deliver agreed outcomes on time and on budget.
- Manage, monitor, and mentor a team to ensure effective performance/service delivery in accordance with established policies and procedures, ensure quality, and implement remedial action as required.
- Lead and build a team by:
- Establishing clear work expectations, systems, and processes
- Encouraging and supporting of ongoing learning and development opportunities
- Providing regular feedback
- Identifying opportunities to enhance team performance in an environment of collaboration, continuous improvement, and change.
- Other duties, as required.
Position Eligibility Requirements
- Relevant qualifications in ICT or Business and/or equivalent relevant experience.
- Extensive experience in managing internal and external resources to deliver support services and solutions.
- Demonstrated ability to lead, implement and deliver innovative solutions with a strong customer service focus to drive process improvements and service efficiencies.
- Demonstrated ability to communicate openly and effectively and to build strong professional relationships with staff, stakeholders, and clients at all levels and across boundaries together with excellent interpersonal, negotiation and influencing skills.
- Eligibility for baseline level security clearance.
- Understand and actively demonstrate the APS Code of Conduct and Values.
Position Notes
Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.
Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
How to Apply?
- Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
- Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
- As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional.
- Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Sunday, 2 June 2024
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application. Specific questions about the role can be directed to Jeb Frost by emailing *********@agedcarequality.gov.au with the Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing, and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
