El1 - Assistant Director, Quality And Training (Intake And Triage Team)

The Assistant Director, Quality and Training will report to, and work closely with, the Director Intake and Triage to continue to develop the NACC’s Intake and Triage Section and its associated processes including training, reporting and quality assurance. Working under broad direction, the Assistant Director will assume responsibility for projects and operational deliverables. 

The role will involve providing direction and advice based on a working knowledge of leading projects, working with legislation, training and quality assurance, supervising staff and assisting in managing stakeholders through change.

Working across teams to achieve outcomes will be a critical part of this role.

The Assistant Director, Quality and Training is responsible for:

• establishing the Intake and TriageQuality and Projects section, with responsibilities across both Intake & Triage, and the Assessments team, 
• managing a small team responsible for developing processes to manage the onboarding, training, quality assurance, knowledge and information assets of the Intake and Triage team,
• developing Quality and Training initiatives to assist the Assessments team,
• delivering agreed projects that will build on quality, consistency and efficacy,
• being an active member of the three-person Intake and Triage leadership team to prioritise the effective use of resources and contributing to strategic initiatives,
• being a leader within the branch more broadly, 
• providing oversight and direction to the Intake and TriageQuality and Project staff to ensure the effective and efficient delivery of their work,
• identifying, capturing and addressing opportunities for system, performance and cultural improvements to strengthen the Intake and Triage team; and
• supporting the Director by leading work that contributes to agency-wide priorities and objectives, including capability building.

The NACC is a small agency. In addition to these activities, from time to time you may be asked to undertake tasks that are outside your usual span of duties but that are within the range of your capabilities. Supporting one another in this way provides opportunities for exposure across the agency and is an integral part of the NACC’s positive workplace culture.   

To be successful in this role, you will demonstrate the following experience, skills, and attributes: 

• An understanding of the NACC role, purpose and objectives, the Act, and appreciation of the anti-corruption concepts relevant to the Act (or the ability to attain such knowledge quickly).
• Experience in successfully managing and delivering projects (particularly those requiring the co-ordination of staff across multiple teams) to deadline. 
• Demonstrated ability to undertake objective, systematic analysis to draw accurate conclusions and support evidence-based decision making.
• A strong understanding of adult learning principles (preferably with experience in quality assurance and/or training), and plain English writing.