AddressThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
Operational Policy and Support:
The Operational Policy and Support (OP&S) section contributes to the Commission’s strategic purpose to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care by developing and providing advice on whole of Commission and function specific policy, guidance and tools that drives how we work and explains how to apply broad policy within all operational environments. The Section also contributes to the development and implementation of regulatory and aged care program reform, including policy development to operationalise legislative reform.
Purpose of position:
The purpose of the position is to support delivery of the Commission’s work in applying Policy and regulatory functions to ensure that: best practice, quality assurance and continuous improvement is implemented into decision making processes; learnings are translated into regulation and policy development; and operational areas are supported to promote quality and safety in aged care services
Position Duties
- Develop and maintain whole-of-Commission and function-specific policy, guidance, and tools to assist operational areas in applying policy to their work.
- Provide decision-making support on complex cases, regulatory decisions, contentious issues, or ambiguous Operational Policy.
- Lead the design and delivery of policy projects to support the operational areas and regulatory functions of the Commission.
- Identify and respond appropriately to risk.
- Work constructively with internal stakeholders and provide subject matter inputs to other areas of the Commission.
- Manage extensive external stakeholder management responsibilities, especially with Department of Health and Aged Care and provider/peak body working groups.
- Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality.
- Work collegiately in a virtual environment in a team that works in locations across Australia.
- Adhere to the APS Values and Code of Conduct.
Position Eligibility Requirements
- Demonstrated experience in development of policy in an environment of strategic and/or legislative change.
- Ability to understand and interpret aged care legislation, including what it means in operational terms for the Commission.
- Proven ability to use clear and influential communication and negotiation skills to develop and maintain productive working relationships with internal and external stakeholders to achieve outcomes within prescribed timeframes.
- Expert knowledge and understanding of the development of sound Policy and guidance to operationalise legislative reforms.
- Proven ability to work independently and take responsibility for managing own performance and that of the team to achieve results.
- Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and internal stakeholder interactions in a changing environment.
- Judgement, analytical skills, and ability to understand and apply legislation, to support the development of sound Policy and guidance, and to make delegated decisions.
- Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes.
- Demonstrated ability to identify and respond appropriately to risk.
- Excellent interpersonal, verbal, and written communication skills, which leverage off strong analytical and problem-solving skills, including the capacity to provide evidence-based advice.
Position Notes
Salary offered will be between $114,247 and $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
In your application, please provide a statement of claims against the Eligibility Requirements in no more than 600 words.
Non-ongoing opportunities may be offered for varying periods up to a maximum of 24 months.
Merit Pool established through this selection process may be used to fill this or future Ongoing and Non-Ongoing vacancies.
How to Apply?
1. Navigate to ‘Current Vacancies’ section of the careers page and locate the relevant job title. All documentation relating to the role and application process will be located here.
2. Click on the job title and at the bottom of the Advertisement you will be asked to create an account If you are a first-time user or to sign in to complete your application.
3. As part of your application, you will be requested to complete a statement of claim and attach your Resume. Cover letter is optional
4. Click ‘Apply Now’ when you are ready to submit your application.
Please complete an online application form and submit to https://www.agedcarequality.gov.au/about-us/careers/current-vacancies by 11:59pm (AEST) on Thursday 16 May 2024
Only completed applications will be accepted.
Contact Officer:
Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the role can be directed to Nick Holdernesse by emailing ***************@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and Supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.
