El1 Project Manager

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

The NDIA is seeking an exceptional EL1 Project Manager to join our dynamic team in the National Contact Centre (NCC) branch. The NCC undertakes service delivery implementation and enhancement for participants and providers of the NDIS and oversees the provision and function of the NCC and are the main communication channel for people to contact the NDIS.

The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public. The NCC completes a range of processing workloads including outbound call campaigns and internal IT support. It delivers a wide range of enquiries and contact services related to the entire NDIS participant and provider pathway.

As an EL1 Project Manager, you will be responsible for undertaking detailed or sensitive projects, managing key internal and external stakeholder relationships and represent and negotiate on behalf of the NDIA.

Additional duties include but are not limited to:

• Developing, managing and implementing project plans and schedules in accordance with the Agency’s project management framework
• Contributing to project design, governance arrangements and operational integration and ensuring projects are delivered on time and within budget
• Researching, reviewing and evaluating projects in specific operational or technical areas
• Preparing and reviewing written material including business cases, plans, reports and executive briefs and corporate documentation
• Identifying, assessing, managing, escalating and monitoring project risks, issues and benefits, including developing treatment strategies

You will possess strong administration and stakeholder engagement experience. You will be confident in your ability to communicate with stakeholders at all levels, be influential in your deliverance and be passionate about making a positive impact for our participants. It is highly desirable for the successful candidate to have experience in a contact centre.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin – ACT, Geelong – VIC, Richmond – VIC, Dandenong - VIC or Robina – QLD, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close @ 11:30PM AET, 18 April 2024.

If you have any questions, please contact Alex Wiley on 03 5223 0*** or email ************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.