El2 Service Delivery - (General & Affirmative Measures - Fn & Disability)

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. 

*Please note - Affirmative Measures provisions are also open for these positions.  The affirmative measure positions are to improve employment opportunities for people with a disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service.  They are open only to people with a disability or Aboriginal and/or Torres Strait Islander people.

We have two incredible opportunities for highly skilled executives to join our branches within Specialised Service Delivery Division as a Service Delivery Director. The division includes the Complex Support Needs, National Early Childhood, Aged Care and Hospital Interface and Scheme Eligibility Branches.  

The EL2 Director Service Delivery is a crucial team leadership position  and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. 

You as the Executive Director will work with a high degree of autonomy and professionalism, with a focus on providing detailed technical, professional, policy, operational support, and advice in relation to complex problems. Not every day will be the same and being adaptable is the key to success within this role. 

Main elements of this role include:

• Leading and supporting Planners within the Complex Support Needs or Hospital Interface areas to consider solutions to drive participant outcomes, consistent quality reasonable and necessary decisions and effectively manage complex situations associated with approval of funding within the NDIS Act and Rules.
• Liaising with the wider sector through portfolio management (including other government and community services) regarding individual participants and wider disability related issues. 
• Demonstrating strong understanding of the disability sector including approaches that underpin progressive and contemporary disability service provision (e.g. community connection, inclusion, positive behaviour support etc.).
• In the Hospital Interface role, you will be investigating the barriers and enablers to effective and timely hospital discharge practices for NDIS participants. 
• In the Complex Support Needs role, you will be engaging with Participants and their families to review NDIS Plans and support them with a case monitoring function, to utilise and implement their funded supports.

This position will have a considerable level of public contact in relation to complex, difficult or sensitive issues.

To join our team, you will have:

• A positive contemporary attitude to people with disability, a high level of disability awareness and an understanding of the impact this may have for individuals. 
• Allied Health experience (highly desirable).
• Outstanding communication and interpersonal skills to develop and maintain networks.
• Experience working with Government mainstream services.
• The ability to be flexible and adapt to a fast-paced environment.
• Be able to work autonomously as part of a high performing Team.
• The ability to lead a team and drive performance.
• Engage with stakeholders across all government and community agencies in a professional manner.
• High levels of integrity and professionalism to support our values and mission.
• Lived experience of disability (desirable)

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they're out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While these roles can be performed from Deakin, Sydney, Darwin, Brisbane, Adelaide,  Hobart, Geelong, or Perth, other remote working locations may be considered.
We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. 

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close: 11:30pm (AEDT), Monday 18 March 2024.

If you have any questions, please contact Natalie Billings on 0436288*** or email ***************@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.