El2 Service Delivery

• Ongoing & Non-Ongoing 12 months with the possibility of extension up to 2 years - Full Time
• $136,863 - $155,386 (plus 15.4% superannuation)
• Role located in VIC - Broadmeadows,VIC - Dandenong,VIC - Geelong

Our participants, Our people, Our purposeCurrently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.A new role awaitsWe have an incredible opportunity for a highly skilled leader to join the Victorian Division as a Service Delivery Director which includes Service Delivery teams in Victoria and Tasmania.As the Director you will be providing leadership to a team of highly dedicated Frontline Staff (Planners). You will have the opportunity to build team capacity, capability, and culture to enable positive outcomes for participants and drive continuous improvement.Reporting to the State General Manager, you will lead a team of five to six direct reports and over 100 staff in various locations in Victoria. You will influence the day-to-day operational outcomes of the team as well as working towards practice and process improvements.Where you can add valueAs the Director you will work with a high degree of autonomy and professionalism, with a focus on providing detailed technical, professional, policy, operational support, and advice in relation to complex problems.Not every day will be the same and being adaptable is the key to success within this role.Main elements of this role include:

• Leading and supporting Planners within the assigned team to consider solutions to drive participant outcomes and decision and effectively manage complex situations.
• Demonstrating strong understanding of the disability sector including approaches that underpin progressive and contemporary disability service provision (e.g. community connection, inclusion, positive behaviour support etc.).
• Liaising with the wider sector through portfolio management (including other government and community services) regarding individual participants and wider disability related issues.
• Coaching and developing leadership talent within the team to drive positive participant outcomes and high level of employee engagement.

Enough about us, let’s talk about youThis position will have a considerable level of public contact in relation to complex, difficult or sensitive issues.To join our team you will have:

• A positive contemporary attitude to people with disability, a high level of disability awareness and an understanding of the impact this may have for individuals.
• Allied Health experience (highly desirable).
• Outstanding communication and interpersonal skills to develop and maintain networks.
• Experience working with Government mainstream services.
• The ability to be flexible and adapt to a fast-paced environment.

Your NDIA ExperienceWe work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Geelong, Dandenong or Broadmeadows, other locations within Victoria only may be considered.We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.Applications for this role close: Monday 29 April 2024 at 11.30pm (AEST)If you have any questions, please contact Asitha Jayatunga on 0484 266 601 or email asitha.jayatunga@ndis.gov.auWith the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.