Euc Support Engineer

Location: Adelaide
Ref#: ATR 420486
About Us
Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.
Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States.
At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress.
Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves.
For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households.
Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure.
The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution.
Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions – Santos Energy Solutions and Santos Upstream Gas and Liquids – are accountable for global portfolio management and strategy.
 
About the Role
As an End User Computing Support Engineer based in our global headquarters in Adelaide, you will have the opportunity to be at the forefront of our Information Systems Team, working with our customers, technology, with endless opportunities to shape your career and make your mark within Santos. As part of the broader IS Operations team you will support the delivery of robust, predictable and modern services to our end users– and the work we do empowers people to be more productive, do more of what they care about, communicate, and accomplish great things. We will help you reach your potential with differentiated learning experiences that you can follow at your own pace. With access to inspiring leaders, and networks of experts, you’ll learn more while putting your experience to work.
Accountabilities are delivered in line with the Santos company values and Santos Management System (SMS). Key responsibilities of the role include:
Provide customers with timely resolutions to computing services through phone, chat and face to face channels, in line with the Information Systems and Santos strategies.
Provide technical support and guidance to end-users.
Collaborate with cross-functional teams to develop and implement technology solutions.
Stay up to date with the latest developments in end-user technology.
Enable customer self-service through informed improvements, creation of tools, resources and automation, in consultation with the End User Computing Lead.
Identify and remediate customer experience blockers and drive cost-efficiencies, in consultation with the End User Computing Lead.
Prioritise the resolution of incidents and critical escalations in a timely and efficient manner, communicating effectively with customers through the process.
Prepare and share quarterly AV reports with internal stakeholders and IS Leadership team on deliverables, performance, and upcoming opportunities
About You
To be successful in the role you, we are seeking for professionals with the following skills and experience:
An experienced all-rounder EUC Support Engineer with background in AV and a previous face-to-face support experience. Enjoy delivering timely resolutions, coupled with an enthusiasm for providing excellent customer service.
Substantial experience demonstrated in a Technology Senior Support role.
Strong problem-solving and analytical abilities.
Motivated and enthusiastic about continuous knowledge and skill expansion.
Capable of working independently and thriving under pressure.
A collaborative team player.
Strong understanding of end-user technology
Thorough understanding of technology risks.
Exceptional stakeholder management skills with the ability to influence.
Highly developed written and verbal communication skills.
Adaptable to a fast-paced work environment.
Develops and maintains current technical documentation and knowledge base articles.
Ideally, you have project management experience and holds a degree qualification or equivalent tertiary qualification, and/or minimum of 3 years related IT industry experience.
Your strategic view, collaborative nature, and ability to build and maintain relationships with a variety of stakeholders will aid in your success in this role.
Supporting a Diverse Workforce
Santos acknowledges that we operate on the traditional lands of Aboriginal people. We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our ongoing success.  
We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.
Australian Aboriginal and / or Torres Strait Islander jobseekers are strongly encouraged to apply. 
 
How to Apply
Applications must be submitted via the online recruitment system before 27th March 2024.
A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.
Potential Scams
There are a number of fake adverts that are impersonating Santos Limited, in these instances you will receive an e-mail from a generic e-mail address. We do not make offers without interviews or due diligence taking place. You will know if an advert is genuine if you are directed to the Santos company careers page to apply which is