Senior Onsite Support Engineer

Onsite role in Oran Park. Join a growing IT Company. Structured Mentoring & Career Development. Autonomy. Fun, Vibrant & Collaborative team.

PLEASE NOTE:
Australian/New Zealand Permanent Residency or Citizenship and being located in Sydney is a mandatory requirement for this role.
This is a 100% onsite role.
About the role
In this role you will be accountable for the performance, quality and end-to-end delivery of reactive and proactive incident resolutions for any IT related issues and service request management for Information Systems applications, software, hardware and user administration.

• Provide Level 1-3 IT support to hundreds of end-users, and escalate issues when required to relevant teams
• Work in a modern Public Cloud environment
• Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
• Troubleshoot issues related to Systems, Applications, Software, Hardware and Networking
• Provide Remote support in a hosted environment supporting a broad range of business applications
• Work on a broad range of technologies such as Office 365, Routing and Switching, Active Directory, and Windows Server
• Adhere to SLAs with a strong customer focus

Required Skills and Experience

• Minimum 3+ years working in a similar role
• Must have a reliable vehicle
• Previous experience providing support via phone, email, face to face or remotely
• Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
• Experience with ticketing system such as ServiceNow or ConnectWise
• Excellent customer service skills
• Very good communication skills, both written and verbal

If your experience match the above and you can be available quickly, please apply now.