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Form of workAbout ETM
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines with to deliver a return on investment. CTM was founded in 1994 in Brisbane and today is one of the largest travel companies in the world!
Event Travel Management (ETM) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening various revenue opportunities.
About the Role
The Operations leader is an exciting and diverse role within the leadership team. They are responsible for overseeing and ensuring the operations team are thriving and servicing clients to exceptional standards whilst identifying sales to increase business growth. Overall, they are the strategic drivers of the business through careful planning, monitoring, analysing and assessing all that is necessary to support ETM’s continuous growth and success.
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines with to deliver a return on investment. CTM was founded in 1994 in Brisbane and today is one of the largest travel companies in the world!
Event Travel Management (ETM) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening various revenue opportunities.
About the Role
The Operations leader is an exciting and diverse role within the leadership team. They are responsible for overseeing and ensuring the operations team are thriving and servicing clients to exceptional standards whilst identifying sales to increase business growth. Overall, they are the strategic drivers of the business through careful planning, monitoring, analysing and assessing all that is necessary to support ETM’s continuous growth and success.
The Operations Leaders develops and supports the NSW business, in conjunction with the National Operations Leader. Ensure the teams are appropriately resourced, trained & mentored and achieve their financial targets.
An Operations Leader must oversee the overall team’s workforce productivity to deliver these promises. This can be impacted by technology, recruitment, turnover, rostering and leave planning, induction, knowledge management, development or performance management.
Skills and Experience
