Executive Manager Operations Centre

The Executive Manager, Operations Centre is a key operational role in the QAS, with a primary focus on caller engagement. The role encompasses all facets of the call taking and dispatch functions, customer service and resource deployment models; whilst accounting for the broader concepts involved in dynamic resource deployment.The role is responsible for all aspects of operational service delivery and performance within the Operations Centre, to ensure the QAS can effectively meet service delivery needs, standards and business objectives.Job details Position status Permanent
Position type Flexible full-time
Occupational group Health - Qld Ambulance
Classification Not applicable
Workplace Location Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,North West Qld,Cairns region,Flexible,Logan - Beaudesert,Toowoomba region,Wide Bay,Darling Downs - Maranoa,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Mackay region,Rockhampton region,Gold Coast,Sunshine Coast,Ipswich region,Central West Qld,South West Qld,Other - Outside Qld
Job ad reference QLD/563654/24
Closing date 26-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person QAS Recruitment
Contact details Phone: 3635 2289
Access theWe are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Highly developed leadership skills with demonstrated capabilities and experience in managing the complex and diverse coordination of pre-hospital care delivery within a demanding Operations Centre environment.
• Detailed knowledge and understanding of contemporary issues affecting caller engagement and resource deployment in the delivery of ambulance services and the proven ability to understand and apply relevant business and resource management principles to support the provision of high-quality pre-hospital patient care to the Queensland community.
• Demonstrated highly developed communication, negotiation, consultation and collaboration skills with the proven ability to build and maintain productive relationships with a broad range of internal and external stakeholders.
• Highly developed conceptual, analytical and problem-solving skills including a demonstrated ability to interpret trend/output/outcome performance data to drive performance improvement.
• Demonstrated ability to contribute to strategic planning and the provision of policy advice, including Operations Centre operational policies, standards and service improvement initiatives.
• Proven ability to drive, influence and implement organisational change and service system reforms to ensure that QAS service delivery systems are increasingly responsive to the needs of patients and stakeholders.
• Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Locations below:

• Cairns Operations Centre
• Townsville Operations Centre
• Rockhampton Operations Centre
• Toowoomba Operations Centre
• Southport Operations Centre
• Brisbane Operations Centre - Kedron
• South East Queensland Patient Transport Services Operations Centre - Spring Hill

Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.