Experience Designer, Truyu, X15Ventures

Introducing Truyu

We are a digital protection tool created by x15ventures, CommBank's corporate venture scaler. Our mission is to empower every Australian to be in control of their identity and reduce the financial, emotional and social impacts of fraud.

When an identity check occurs in your name, Truyu will alert you a majority** of the time. Our current coverage extends to over 60% of all ID checks conducted at merchants across Australia.

In the event of identity misuse, Truyu provides helpful links and remediation prompts to understand how you may re-secure your information as efficiently as possible and avoid additional harm or loss.

We will also alert you if your email addresses have been exposed in a data breach and provide proactive guidance to enhance your online security.

x15ventures is wholly owned by CommBank so your identity and personal details are in good hands. All data is encrypted and stored safely in accordance with our Privacy Policy.

What it’s like to work here

We’re a community of galvanisers, thinkers and doers. People from different backgrounds who come together in a brilliant collision of careers, ideas and expertise. We know what we’re trying to achieve isn’t easy, but we're up for it.

We're part of something bigger. As part of CommBank, we never lose sight of the impact we can have on people’s lives, and the role that each of us plays in shaping the bank of the future. And like our colleagues in CommBank, we’re guided by three values: care, courage and commitment.

This means we're led by both head and heart. We’re aware, attuned, and always act to help others. We’re more than just job titles and we don’t hide the human stuff, either.

We lead with grit and grace. We have a big bold vision, which so far no-one has nailed (including us). That excites, rather than deters us. And whatever happens, we always find a way. We're tenacious, resilient and we do what's right – even if it's hard.

The role

We are seeking an Experience Designer to join Truyu, a newly formed venture within x15ventures.

This role will be critical in to creating best in class user experiences for our customers as we continue to evolve and scale this Product. You will leverage your breadth of experience across UX, UI and CX to play an important role in building a scalable digital protection product that our customers love.

Your team

The team have been working together since November 2023 and are growing.

This role is a key member of our collaborative team and you will work closely with the product team and our tech team. We are looking for someone who is not afraid to get their hands dirty and own the experience design stream as well as being involved in all areas of the business.

Key responsibilities:  

• Design world class human centred design experiences.
• Lead UX research, workshops, and user testing to support prioritisation. 
• Understand customer and business problems to co-create product strategy and inform digital product design, including customer feedback and analytics.
• Create high-fidelity designs, wireframes, and prototypes to test and communicate ideas to the business and developers. 
• Plan and manage UX and design activity within project timelines and budgets. 
• Support scrum team delivery through active participation in Agile rituals. 
• Support delivery activities. 
• Be the custodian of great design and voice of customer for all things UX, UI, brand, and collateral at Truyu.
    

Your skills and experience  

• 4+ years of proven experience in UX/UI design, with a track record of delivering successful digital products or services.  
• Exceptional UX and CX vision, recognising what a great customer experiences look and feel like and how to architect them. 
• Expertise in crafting wireframes, prototypes, and high-fidelity designs using industry-standard design tools (e.g., Figma, Sketch)  
• Proficiency in interaction design, information architecture, and usability testing methodologies  
• Solid understanding of responsive design principles and accessibility standards  
• Passion for staying ahead of design trends, technologies, and best practices in the fintech industry.  
• Team player with a positive attitude, strong collaboration skills, and effective communication 
• Bachelor or Master's in design, Human-Computer Interaction, or a related field  

What could we mean for you?   

Joining Truyu and x15 gives you access to opportunities you won’t find in standalone corporate or startup roles. The space between is where the magic happens!  

You'd be joining a team of experts, united by a love of finding solutions and making an impact. That means considerable diversity in your day-to- day. In what other role would you get to work with early-stage startups, more mature ventures, and Australia's leading bank, in an environment that encourages fresh ideas and innovation?   
 

We promise challenge in spades but believe this delivers intellectual stretch, growth, learning, and development. Working on things you’re truly passionate about, you’ll be exposed to big decision making and your work and actions will be on display.    
 

Some benefits to keep in mind:  

• This is an exciting opportunity to make a huge impact and work on building and designing an exciting new product that protects our customers.
• We offer flexible work options to support your well-being and life stuff.  
• We pay generous equal parental leave because family is hugely important.  
• We celebrate an authentic team culture and promote collaboration, innovation, and general mucking in 
• You can choose your own adventure with access to communities of practice and development opportunities where you can learn from and grow with others.    
• We support hybrid working and have a beautiful base at South Eveleigh - a state-of-the-art precinct that’s part of Sydney’s wider technology community.  

So, if you have the curiosity to learn and the willingness to teach what you know, we’d love to hear from you.  

Please include a brief portfolio or link to an online portfolio along with your resume to support your submission. This is an essential element of the selection process.