Address
Form of work** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row**
Why us?
We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of digital to deliver Remarkable Digital Experiences & Results for our Clients.
Due to client wins and newly created roles, we experienced considerable growth in 2021, adding 166 new faces to our team as well as 70 internal promotions. So why us?
- Flex for all: Our Flex framework allows you to work anywhere, anytime so you have autonomy of your day and work week
- Boost your skillset: We offer continuous training from MFA, NGEN, Google, Facebook, Amazon and other market leading partners
- Mentally Healthy: We offer 24/7 EAP support along with a dedicated Vibe Committee and Spirit Committee that organises social activities and wellbeing initiatives.
The Experience Account Director is responsible for implementing and refining an exceptional Experience product, which may include experience and Ecommerce consulting, SEO, CRO and content strategy.
You will lead a high performing team of Managers and you will constantly push for better client results and a leading-edge product. You will be responsible for the strategy, development and growth of an exceptional Experience product.
Your Responsibilities:
- Provide strategic leadership to your client base, helping them to continually innovate and improve upon their Experience and Ecommerce ecosystems.
- Implement and refine a common set of products nationally with a unified approach, methodology, marketing collateral and training (in collaboration with the National Product Leads)
- Oversee your team's product including implementation, quality of outputs, reporting, and day to day invoicing and billing
- Recruit, develop, and lead a team of Senior/Managers, Executives and Assistants
- Business development with new and existing clients; including contributing to pitches, proposals, case studies & acting on opportunities as they crop up
- Build strong relationships with the media, key clients, third party planners, sister agencies, and the Resolution Digital team
Your Expertise:
You will have experience with emerging marketing technologies, enhancing digital customer experiences and driving revenue growth across digital platforms. Good analytical, consulting & communications skills and the ability to thrive in a fast-paced environment are a must-have.
- Proven experience in a SEO or Digital Experience position.
- Experience managing a highly productive team
- Familiarity with relevant tools (e.g. Screaming Frog, SEMrush, DeepCrawl) and web analytics tools (e.g. Google Analytics, BrightEdge, Adobe Analytics)
- Proven ability to develop a customized SEO strategy to meet a client's business objectives
- Experience across CRO and/or eCommerce would be advantageous
Want to be a part of the team? Get in touch today!
Additional Information
Resolution Digital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
