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Form of workAbout Us
JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.
JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.
Why Join Us?
- We have a supportive, transparent and inclusive team
- JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
- We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
- We offer generous team member discounts across The Good Guys and JB Hi-Fi
- You will have exposure to ongoing training & development opportunities from day one
- We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group
About the role
As the ICT Support Technician, you will be supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. Your responsibilities will also include, but not limited to the following:
- Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
- Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
- Providing local support for the Notebooks for Teachers and Principals Program
- Deployment of system images including packaging, building, testing and updating in live environments
- Contribution to the technical documents of the school
- Participate in on-site installation of the overall system(s), both hardware and software
- Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
This role is an entry level role and the perfect opportunity for those looking for their first IT role.
About you
Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role. You will also ideally possess:
- Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
- Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA )
- Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
We value transferrable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria, as we value your lived experience, attitude, skills and see the potential you could bring to our team.
To Apply
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
