Level 1 It Support Technician

We are seeking a dedicated and detail-oriented Level 1 IT Technician to join a vibrant team in South Melbourne. This is a 6-month contract position with potential to extend.

• 6-month contract, potential to extend
• Immediate start available
• South Melbourne (5 days per week on site)

Key Responsibilities

• Ticketing Support: Manage and resolve 5-10 tickets per day using Alloy ticketing system.
• Basic Access Support: Assist users with access issues and permissions.
• Instructional Content Creation: Develop PowerPoint presentations to explain processes and how-to guides.
• Ad Hoc Team Support: Assist the team with various support tasks as needed.

Desired Skills and Qualifications

• Familiarity with ticketing systems, preferably Alloy.
• Basic understanding of access control and permissions.
• Ability to create clear and concise instructional materials.
• Strong problem-solving skills and attention to detail.
• Excellent communication and team collaboration abilities.
• Availability to work onsite in South Melbourne, Monday to Friday.

Benefits

• Competitive hourly rate and opportunity to extend further.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and growth opportunities.

To apply online, please click the appropriate link.
We look forward to hearing from you!
Additional information

• 6-month contract, potential to extend
• Immediate start available
• South Melbourne (5 days per week on site)