AddressWe have an immediate opportunity in Melbourne for a suitable candidate to provide Level 1 & 2 onsite and remote support to our customers.
Preference will be given to individuals residing within the south-eastern suburbs due to the proximity to some of our major customer sites.
You must have at least 2 years' industry experience in a similar role (preferably with a managed services provider - MSP) to be considered for this position. This will be initially a full-time one-year contract with 6 months probation leading to a permanent role at the end of the contract.
Since it is necessary to visit customer sites, you MUST have an Australian driving license and a car in a good working condition. When not visiting customers sites you will have the flexibility of working from home one day a week and all other days reporting to our office in Docklands.
The successful candidate will be undergoing one to two months training under the supervision of a senior engineer for this role.
Technical Skills we seek:
To be considered for this role, you must have a thorough understanding of networking concepts, Microsoft Windows Desktop environment, troubleshooting skills on Office Applications, Networking, Desktops, Printers, Windows Server/Active Directory Administration, Backups, and Security.
Experience with services such as Microsoft 365 (Exchange, Intune, Teams, SharePoint, OneDrive, Azure AD), and Apple Business Manager would be advantageous. Prudent troubleshooting knowledge on Windows 10 & 11 Laptop/Desktop and MAC OS is a plus.
In addition to holding an IT-related Degree or an Advanced Diploma, we highly value professional trade certifications from Microsoft, Cisco, and other industry-leading vendors.
Employee attributes we seek:
- Communication/Persuasion: Excellent written and verbal communication is essential. Must be able to organise presentations and communicate clearly to all levels of end-users of all customers with comprehensive details. Ability to demonstrate professional competence and to be able to command and respect, both internally and externally.
- Team Player: Contributes positively to the relationship and performance of the team as well as meeting own targets. Must have the ‘can do attitude’.
- Integrity / Confidentiality: Maintain the highest level of Integrity and be able to manage confidential and sensitive information with utmost care.
- Planning and Organizing: Forward thinking and planning and prioritising workload to meet requirements, multi-tasking, and specified deadlines.
- Problem Solving: Can listen and understand the issues, investigate & recommend practical solutions to address issues with minimum or no supervision.
- Adaptability & Ownership: Expected to be a fast learner with a sharp learning curve, an energetic and dedicated individual with loyalty and long-term plans and commitment to the company.
About the Company
We are a rapidly growing, ISO-certified Australian IT Solutions Provider based in Melbourne, Sydney, Brisbane, and Perth. We specialize in delivering quality Private &Public Cloud Solutions, Managed IT and Managed Security Services to small & medium-sized enterprises in Australia.
Our company encourages and supports further training and certification along with a systematic career advancement path to be promoted into senior engineering and consulting roles.
You will be working with a team of friendly professionals who are focused on delivering a high standard of customer service delivery and IT support.
Remuneration & Rewards
The right candidate will be offered a salary package of between $65,000 and $95,000 including super, minimum guaranteed bonuses and other benefits depending on your level of skillset and current industry trade qualifications.
Your salary package will be reviewed after the set probation period aligned with your performance, productivity, reliability, punctuality, learning curve, target achievements and customer feedback.
