Field Area Manager

As Field Services Area Manager, you’ll utilise your skills to lead a team of Field Technicians and Engineers who are responsible for making a meaningful and lasting impact and bringing more possibilities to Australian homes and businesses, while propelling our nation into the future.

Please note, this role is based in the Townsville area. 

A bit about your role

The role requires skills to work through a mix of internal and external workforces and build and maintain essential relationships with internal and external stakeholders. The successful candidate is someone who can efficiently function in ambiguity and advocates for all field workforces to drive better practices and quality & safety standards with a heavy focus on continuous improvement.

The role will be responsible for all field activities across network and service elements related to the day to day operation of the NBN Co network within a defined geographical area. 

A bit about you 

To thrive in this role, you’ll have demonstrated experience in leading operational or engineering teams in service delivery or service restoration. You’ll be inclusive and supportive and have excellent communication and stakeholder management skills with the ability to influence business results and outcomes. Your experience with leading change and business improvement initiatives will also see you succeed in this role. 

You pride yourself in developing and fostering a safety first culture within teams ensuring all work is completed in work safety system of work and critical risk controls. 

The position is typically geographically defined, with travel required to meet business demands and support your team. Ideal candidates for this role will draw on their dedication, drive, and customer service skills to deliver service with integrity.

What you’ll put in: 

• Be a safety leader in promoting a healthy and safe environment  
• Comfortable working and communicating with GM-level, delivery partners, and fieldwork managers 
• Passion for problem-solving and relationship-building 
• Skilled at managing day-to-day workforce to ensure KPIs and SLAs are met 
• Balancing human issues and financial controls with demanding client expectations  

What you’ll get out: 

• Positive and versatile career trajectory  
• Inclusive work culture where wellbeing is prioritised 
• Opportunities for advancement 
• Exciting time to join our team and work across multiple projects 
• Passionate coworkers who uphold an energetic culture of forward-thinking, caring, and simplicity  

Life at nbn   

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.  

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.   

A more inclusive working world  

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.   

We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.   

Where to from here?  

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed.  

Please note, this is a permanent role.