Field Service Technician

Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.

To safely and effectively troubleshoot, service, maintain and repair Onsite equipment on customer sites.

• Comply with SHEQ Policies and Procedures, and the SHEQ Policies and Procedures of our clients while attending their sites  
• Take reasonable steps to ensure own safety, health and welfare in the workplace and also the safety, health and welfare of others in the workplace 
• Contribute to a positive safety culture & the achievement / maintenance of our “Destination Zero” objective  
• Report all hazards, incidents and near misses
• Carry out mechanical inspections, scheduled servicing, and routine maintenance of Onsite’s fleet of equipment in accordance with manufacturer and SHEQ requirements on customer sites (and in the workshop as required)
• Troubleshoot equipment issues to determine cause of problems / failure and repair
• Repair equipment to restore it to full functionality
• Ensure all required paperwork is completed and submitted in full and on time
• Assist in monitoring reliability and equipment readiness for hire at branch level
• Inspect equipment upon return and immediately report any customer equipment damage to your manager to allow costs to be captured / recouped
• Clean equipment in preparation for hire
• Build and maintain strong working relationships with customers and suppliers
• Communicate with customer in relation to equipment maintenance and repair
• Maintain Field Service vehicle ensuring vehicle is fuelled, clean and inventory is replenished
• Participate in on call roster
• Undertake other roles and responsibilities as directed by the manager in line with your knowledge, skills and abilities
• Ensure performance and conduct aligns with Onsite Values - Ownership and Accountability, Nimble, Safety and Environment, Innovative, Teamwork, Every Customer Matters
• Identify and report risks as encountered, and apply controls as required in policy, procedures or as directed
• Identify and fulfil compliance obligations, and report breaches as encountered
• Collaboration with others across Onsite and external to Onsite to achieve the required goals

Essential

• Minimum of Certification / Licence in relevant study area
• Trade qualification in mechanical, hydraulics, fitter and/or auto electrician
• Current Drivers Licence
• 1 – 3 years relevant experience
• Knowledge of hire industry fleet servicing, repair, and maintenance requirements
• Ability to communicate effectively, both verbally and in writing
• Excellent customer service and relationship building skills
• Professional presentation
• Ability to multi-task and be flexible
• High attention to detail and accuracy
• Ability to problem solve
• Ability to work unsupervised on client sites
• Willingness to work autonomously and be self-motivated

Desirable

• Minimum of Certification / Licence in relevant study area
• High Risk Work Licence LF (forklift), High Risk Work Licence WP (elevating work platform)
• 3 - 5 years relevant experience
• Familiarisation with client site-based requirements