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Form of workRandalls is seeking a motivated individual looking for a role where no two days are alike. Join us as a Field Service Technician at Randalls Equipment, where you'll be on the road, in the office or warehouse, collaborating with clients and the team to deliver exceptional service.
About the Role:
As the Field Service Technician, you will be the face of the Randalls brand. You will be responsible for overseeing sales of parts, operations and ensuring a seamless customer experience and consistently representing our brand. Duties include:
- Foster a robust safety and environmental performance culture across all daily operations.
- Proactively engage with customers to understand their needs and preferences, striving to deliver unparalleled service.
- Utilize market intelligence to tailor solutions that meet specific customer requirements effectively.
- Support the Customer Service Manager by promptly addressing reasonable requests.
- Adhere consistently to organisational policies and procedures while actively contributing to the overall management of the business at Randalls.
- On the road and travelling to visit clients, some overnight travel is required when visiting regional clients.
- Provide training to clients onsite or via the phone ability to communicate and understand our products in depth is critical.
Skills and Experience required:
- Experienced Diesel Mechanic, Diesel Fitter or Heavy Plant Mechanic/Fitter with hydraulic and electrical system experience is essential
- Successful record of identifying customer needs, developing strategies, and providing quality customer service
- Technical competence in interpreting customer requirements & practical troubleshooting ability
- Previous experience in the heavy equipment industry is highly desirable
- Demonstrated ability to work independently without supervision
- Excellent verbal & written communication skills
On offer is a competitive salary, a monthly Rostered Day Off (RDO) and an extremely friendly and supportive work environment where we value hands-on collaboration.
If you are a motivated individual with a passion for excellence, we invite you to join Randalls Equipment and contribute to our legacy of exceptional customer support. We are looking at filling this role ASAP, so if you feel you meet the above requirements, have the prior experience to be successful in this role and love the sound of working with us, please apply immediately.
