Finance Customer Services Officer

Do you want to join an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 3,000 permanent staff, 6,000 volunteers and annual revenues approaching $400 million, St John WA is the industry leader in the provision of pre-hospital care and related products in Western Australia.  Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people lifesaving first aid skills.

A job to be proud of:

We are currently seeking a Finance Customer Service Officer to join our Finance Department on a full-time permanent basis. Working Monday to Friday for 37.5 hours per week, you will liaise and communicate with debtors to ensure that the maximum amount of overdue debt is collected for St John Ambulance within the framework of the organisation’s policy.

What you’ll do:

• Take inbound and make outbound calls to negotiate settlement and suitable payment arrangements to finalise outstanding debt
• Make satisfactory arrangements for the payment of outstanding accounts to best meet the customer needs and St John’s debt collection requirements
• Provide support, advice, and assistance on general queries from employees and customers in line with Policies, Procedures, and relevant Legislation to maintain consistent service
• Record all relevant details of conversations with debtors to facilitate debt collection
• Investigate issues in a timely and appropriate manner in line with policy and in conjunction with the Line Manager, to resolve customer’s complaints and enquires
• Review outstanding debts on a daily basis to prioritise urgent debts
• Locate skip debtors utilising in-house and external search facilities to recover outstanding debt from customers
• Escalate complicated or difficult enquiries/customers to line manager to best facilitate to debt collection process
• Reverse and recharge accounts rejected by Department of Veteran Affairs (DVA) and correct any errors

What you’ll need:

• Excellent customer service skills
• Ability to prioritise and meet deadlines
• Ability to negotiate and liaise with customers
• Intermediate level of competency in Microsoft Office Suites
• Excellent communication skills
• Experience in negotiating and conflict resolution

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 health and wellness reimbursement
• 17.5% leave loading
• 2 additional leave days per annum
• Corporate uniform
• Salary packaging options
• Free ambulance coverage
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions please contact Kerrie McDonald at ***************@stjohnwa.com.au.

Applications close on Saturday 9th March 2024 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.