Financial Counsellor

About Cancer Council WA

At Cancer Council Western Australia, we believe that every day is an opportunity to create a cancer free future. We work with our community to reduce the incidence and impact of cancer, every minute, every hour, every day. We do this through advocacy, research, prevention programs, and providing support to people affected by cancer.

The Role

Working within the Cancer Information and Support Services division, reporting to the Cancer Support Services Manager, you will be responsible for delivering Cancer Council WA’s in-house financial counselling service for those affected by cancer and who are experiencing financial hardship as a result of their diagnosis and treatment.

What you’ll be doing:

• Administering and delivering the Financial Counselling Service via the provision of telephone-based tailored and appropriate support to clients.
• Delivering the Financial Counselling Service utilising trauma informed principles in a holistic, person-centred approach.
• Promoting the Financial Counselling Service through in-services at treatment centres, social media and by other means as directed.
• Identifying legal and policy issues arising from financial counselling work to contribute to Cancer Council WA’s advocacy initiatives.
• Efficient data collection and reporting to inform performance and impact of the Financial Counselling Service.
• Maintaining the integrity of the program.

About you:

• A Diploma of Community Service (Financial Counselling) or Diploma of Financial Counselling.
• A member of Financial Counsellors’ Association of WA
• Thorough knowledge of consumer law, client’s right and entitlements, and resources for assisting people experiencing stress in managing their financial affairs.
• Experience in the community sector and/or in the provision of legal or welfare information services.
• Intermediate computer literacy including familiarity with a customer management database and/or file management software and MS Office, including the ability to manage data to ensure information is complete, accurate and accessible.
• Well-developed stakeholder engagement and management skills.
• Highly developed active listening and communication skills with a demonstrated ability to empathise and to manage clients in stressful and vulnerable situations.
• The ability to communicate complex information in a practical, accurate and understandable manner.
• Flexible, pro-active and resilient attitude, including the ability to work with minimal supervision.
• Demonstrated understanding of and commitment to the values of Cancer Council WA
• Positive approach to the workplace

What Cancer Council WA can offer you:

• A collaborative and supportive team culture
• Access to flexible work arrangements and personal leave options to support your wellbeing
• Access to career growth opportunities, events, and training
• Access to our Employee Assistance Program for personal or work-related circumstances, assistance with career planning, or working through challenging situations
• Benefits of not-for-profit salary packaging and a meal entertainment card.

How to apply for this role

If you feel this is the role for you, then click the “Apply” button without delay. Please include your resume and a cover letter clearly outlining how your skills and experience match the key attributes of the role.

Applications close Monday 20 May and should be addressed to:

Cancer Support Services Manager

Applicants are encouraged to submit their application as early as possible as Cancer Council WA reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

We do not accept applications submitted by agencies.

Cancer Council WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability to apply. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.

With a Reflection RAP, and a commitment to “closing the gap” we encourage Aboriginal or Torres Strait Islander candidates to apply. Please state on your application if you identify as being Aboriginal or Torres Strait Islander.

Cancer Council WA is a not for profit, equal opportunity employer and operates a smoke free working environment.