AddressWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE
- Recharge and relax with up to four extra days of leave each year. We call them Wellness days
- We offer industry leading 20 weeks paid parental leave
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities (over 25% of our vacancies get filled internally!)
- Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year to give back to causes that matter to you
- Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
The Fleet Manager is the first point of contact for all customer requests. The role is responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.
TASKS AND RESPONSIBILITIES…
- The major responsibilities of this position include but are not limited to:
- In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management
- Be the primary day to day contact for a customer and address or allocate and follow up the resolution of all requests.
- Capture all business potential of clients and maximise client renewal while maximising margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship
- Build rapport and by understanding client needs seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a “client strategy” document for each client. Support a structured client visitation program.
- Actively participate as a member of the team and discuss workflow to work towards achieving the team’s objectives. Foster positive relationships within other internal departments of our business
- Previous experience in a customer service role
- Business acumen and commercials awareness
- Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
- Effective communicator both verbally in writing, including good listening and probing skills
- Critically analyses information and resolves problems through to complete resolution in a timely and effective manner
- Proficient skills in Microsoft Office (Excel, Word)
- High attention to detail
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Additional information
- Up to 4 Wellness days + 2 Volunteer days each year
- Flexible work arrangements/Career progression opportunities
- Generous discounts and additional monetary benefits
