Food & Beverage Attendants

Description:

We are currently seeking an experienced Barista for our Lobby Café and numerous Food & Beverage Attendants to work in our In-Room Dining, Pacific Club Lounge and Monty’s outlets. We are looking for fun, friendly, positive individuals who are passionate about delivering exemplary service. 

Please attach a cover letter stating which role/s you are applying for.

The duties of the roles include and are not limited to:

In Room Dining (IRD):

• Answer all IRD calls in a polite and professional manner.
• Prepare the guest dining tray for their order.
• Delivering food to both Hill Street Bar and In-Room guests in a timely manner.
• Collecting finished/dirty trays outside guests’ rooms via tray away system.
• Delivering hotel amenities to guests’ rooms before check-in.
• Delivering minibar and minibar checks. 
• Polishing cutlery, glassware, metal cloches (food covers)
• Directing guest enquiries to appropriate departments.
• Operating POS system.
• Ability to work individually and as part of a team.
• Five-star grooming and presentation.

Pacific Club Lounge (PCL):

• Setting up and maintaining the Executive Lounge during afternoon tea and evening canape & cocktail hours.
• Ensure that all food and drinks are properly served while maintaining high standards of cleanliness and sanitation.
• Ensure that the Executive Lounge is properly maintained at all times.
• Handle guest feedback and requests.
• Always maintain positive guest relations with guests.
• Knowledge of the daily VIP’s and requests.
• Responsible for the guest experience.
• Provide excellent Food & Beverage services to the guests in accordance with the standards of the hotel.
• Demonstrate thorough knowledge of products, menus and equipment.
• Run designated areas efficiently and smoothly.
• Monitor the quality and quantity of all food and beverages served. 

Monty’s (Breakfast): 

• Provide exceptional dining experience for our guests through proper table and buffet set up.
• Consistent maintenance of cleanliness in the venue and workspaces.
• Able to adhere to hygiene and safety standards.
• Provide genuine and exceptional service.
• Welcome guests and show them to their table.
• Address guest enquiries, concerns and special requests with courtesy and genuine care.
• Responsible for clearing tables.
• Must be able to carry 3 main course plates at once.
• Able to communicate fluently in English 

Barista:

• Providing outstanding service to exceed customer expectations and enhance customer satisfaction.
• Explaining Food & Beverage options to customers.
• Ensuring Food & Beverage orders are taken and placed in a timely manner.
• Craft delicious coffee drinks.
• Ensuring adherence to all Work Health & Safety standards. 
• Possess relevant qualification including RSA and barista certificate. 

About You: 

• Enthusiastic about customer service and tourism.
• Able to work shifts across all days (morning, evening, and overnight). 
• A warm, friendly, professional manner towards all clients and guests.
• Impeccable presentation and grooming standards. 
• Exceptional customer service and rapport building skills and the ability to liaise with guests. 
• Previous Hotel experience is preferred but not essential. 
• Understanding of Hotel Property Management Systems (preferably OPERA). 
• Possess a Manual “C” Class Australian Drivers License (Full License).
• Possess a Responsible Service of Alcohol (RSA) Certificate 

Benefits

As a member of the Pan Pacific Perth team, you'll have the chance to work with some of the most distinguished and respected professionals in their respective fields within a dynamic, professional, and supportive atmosphere. As a valued team member, you can expect:

• Access to employee benefits, including complimentary shift meals and global discounts on accommodations and outlets.
• Discounts on food and beverage at all Oceania properties
• Opportunities for internationally recognized learning and development programs
• Participation in an employee assistance program and eligibility for paid family leave benefits
• Inclusion in a diverse and passionate team
• Paid parental leave policy.

Our Vision: People, Process, Positive Culture and Profitability—are the foundation of our endeavors. If you align with our vision and are enthusiastic about learning more about the opportunities we provide, let's connect!

About Pan Pacific Perth

Genuine, gracious hospitality combined with sensational views of the Swan River, intuitively designed rooms and award-winning restaurants and bars ensures the guest experience at Pan Pacific Perth is unforgettable.

Occupying a premium address on Adelaide Terrace, the hotel is home to the largest number of luxury guest rooms and suites in the heart of Perth and conveniently located in Perth's central business district, providing easy access to local attractions such as Elizabeth Quay and Kings Park.

Boasting the largest banqueting and event spaces in Perth’s CBD, Pan Pacific Perth hosts a range of events all year round, from elegant black-tie dinners and corporate conferences to well-designed social events. Leaders in Perth’s dining scene, the hotel’s premium portfolio of fashionable signature restaurants and bars including UMA offers guests a range of exciting cuisines to choose from.

About Pan Pacific Hotels Group

Pan Pacific Hotels Group is a global hospitality company that owns and manages over 50 hotels, resorts, and serviced suites comprising three brands - “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL in more than 30 cities across Asia Pacific, North America, and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited.

Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence.

PARKROYAL COLLECTION Hotels & Resorts is driven by our passion for life and sustainability.

PARKROYAL Hotels & Resorts is distinguished by its passion for people and places, immersing every guest into local and authentic cultures.