Fraser Coast Regional Council Temporary And Casual Pools 

• TEMPO Pool
• Customer Service
• Library Assistant
• Temporary and Casual roles
• LGO Level 1-3 depending on assignments - $62,023 to $76,923 pa cash component plus superannuation
• Hervey Bay and Maryborough

Exciting Career Opportunities in Administration, Customer Service, and Library Services

The Fraser Coast Regional Council is excited to announce multiple opportunities for individuals seeking to secure meaningful employment within our community. We are currently accepting expressions of interest for our award-winning Online Skills Development Training Program (TEMPO). We are looking for people to join the following Temporary and Casual pools:

• Support Officers.
• Customer Service Officers. 
• Library Assistants

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program - Boss to Coach and create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022 as well as winning the LGMA 2023 excellence in innovation award. We offer career and personal development, flexible working arrangements, novated leasing, employee discount program and many other great benefits. To see more about Council and what you could achieve working with us, please visit us on Linkedin

This program has previously helped many Fraser Coast residents secure employment with the Council in a variety of roles. If you are eager to gain experience across different Council areas, explore various career paths, and enhance your administrative and customer service skills, this is the opportunity for you.

Program Highlights:

• Certificate upon completion: Outlining the skills developed.
• Potential employment opportunities: High performers may join the Council’s pool of casual and temporary employees.
• Flexible working options: Suitable for various lifestyles and commitments.

Fraser Coast Regional Council is seeking Support Officers to join our TEMPO pool. You will be providing administrative assistance and support to various departments across Council. 

Key Responsibilities:

• Administrative tasks to assist in the management of the department.
• Composing routine correspondence.
• Processing Files and Records.

Please click here to view a full Position Description.

Fraser Coast Regional Council is seeking Customer Service Officers to join our friendly, helpful team. You will be providing a high level of service, ensuring an excellent customer experience to the residents of and visitors to the Fraser Coast.

Key Responsibilities:

• Responding to telephone and face to face customer requests for information and support, with a focus on first point of contact resolution.
• Researching and providing timely and accurate information for customers
• Processing payments on behalf of council 

Please click here to view a full Position Description

Fraser Coast Regional Council is seeking Library Assistants to provide exceptional library services to the community? You will play a crucial role in delivering top-notch, customer-focused library services to our patrons.

Key Responsibilities:

• Provide customer service by helping patrons locate resources, answer inquiries, and use library technology.
• Manage library membership records and process new member registrations.
• Assist in the promotion of library services and programs through various communication channels.
• Help maintain a welcoming and safe library environment for all patrons.
• Support the library team with administrative tasks as needed.

 Please click here to view a full Position Description

• Have previous administration and customer service experience.
• have a keen interest in improving your skills to gain employment which involves both administration and customer service tasks.
• have Microsoft Office and typing skills.
• have a positive attitude.
• display a high level of resilience.
• be highly motivated.
• be open and willing to learn.
• be open to working across various departments, in providing administration and customer service support to various teams.
• be willing to have a police check conducted.
• have a current driver's license (or be in the process of obtaining one) or be able to access transport to Hervey Bay and Maryborough.
• be able to provide suitable proof of identity (e.g. driver's license, passport, proof of age card etc.)

• Learning and Development opportunities
• Flexible working arrangements,
• Up to 12% employer super contribution
• Study assistance program 
• Reward and recognition
• 24/7 access to Employee Assistance Program 
• Vaccinations
• Paid Emergency Services leave

Before applying, please read the fact sheet.

Click here to view the fact sheet

• When completing the short-listing questionnaire please indicate which of the casual pool(s) you would to be considered for.

To be considered applicants must supply:

• Cover letter explaining your suitability for the pool(s) you want to be considered for.
• Resume

All placements are generally Monday to Friday during business hours, Library Assistants may be required to work Saturday.

1. Application submitted.
2. Online assessment.
3. Interviews will be held in person or over teams.
4. Successful applicants complete the online training.
5. Recruitment checks including reference and police checks.

 11pm Wednesday 10 July 2024

 For further details please contact Jane McLoughlin, TEMPO Coordinator on (07) 4197 4*** during business hours only.

Some information about our Council:

Council provides a safe, secure and supportive environment where employees are encouraged and supported to reach their full potential.

TRAITS is an acronym for the values we consider to be integral to the way we go about our work and serve our community. These values are Trust, Respect, Accountability, Initiative, Teamwork and Service.

Council recognises that it is important for employees to be satisfied in their roles, to balance work and life demands and to deliver quality services to the community.

Some information about our Region:

If you’re tired of the City lifestyle and need a better work/life balance then the Fraser Coast is waiting for you!

Located 250kms north of Brisbane the Fraser Coast is a mix of stunning landscapes, islands, cities and towns.

From K’gari - the world's largest sand island to the heritage streetscapes of Maryborough; from the rich farmlands of Tiaro, to the sheltered waters of Hervey Bay. 

Before starting your application:

Please ensure your cover letter outlining your suitability for the role and resume are complete in doc, docx or pdf format. PDF format is preferred.

Please note that:
Council undertakes a range of checks and assessment methods to assist in selection, including proof of vaccination where relevant, criminal history checks, Licence checks, psychometric testing, functional capacity testing and competency based testing.

Fraser Coast Regional Council is an Equal Employment Opportunity employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic and ethno-religious minority groups are encouraged to apply.