Fraud and Scam Operations Analyst

A great opportunity to join our Customer Verification team on a 6-month Maximum Term Contract!

As Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank’s exposure to Fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ Group through alert review and investigation including complex matters.

Key Responsibilities:

• Monitor the Bank’s fraud detection systems to identify and investigate potential fraud
• Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case
• Identify the perpetrator or the party responsibility for the loss and implement the most appropriate course of action for the recovery of Fraud and Scam losses
• Liaise with customers, addressing all issues, with the view of protecting the Bank’s interests and meeting the customer’s needs
• Keep customers informed of progress throughout each case.
• Maintain accurate, comprehensive, and timely records of all activities in line with Bank and regulatory expectations
• Provide accurate metrics as required for management and external reporting
• Collating Investigations including reports or written responses etc in an accurate and timely manner, ensuring appropriate stakeholders have been consulted where required
• Maintaining files, ensuring accurate and current records kept at all times
• Performing data entry to assist with the bank’s financial crimes prevention initiatives.

To be successful in this role you will demonstrate the following skills and experience:

• Experience as a Branch teller or in a similar Banking Operations role.
• Time management skills with the ability to meet deadlines and achieve objectives
• Understanding of the banking codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code
• Sound knowledge of bank products, processes and procedures, including both front and back officer operations
• Well developed communication and interpersonal skills
• Problem solving skills and the apply sound judgement
• Ability to contribute as a team member and work collaboratively with others
• Ability to work autonomously
• Ability to liaise with and forge strong working relationships with internal and external stakeholders
• Analytical skills and attention to detail
• Report writing skills

While not mandatory, any training in Digital Fraud or Investigations would be highly regarded. Additionally, any study in the criminology or cybercrime would also be advantageous.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

To apply for this role please  follow the links or apply via our Careers Page. 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

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