Fraud Intelligence Specialist

Who are we? 

It’s an exciting time to join our organisation! On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice - Australia’s leading mutual banking organisation and a genuine, member-owned alternative to the major banks.  

We exist to create a better future for our members and the communities in which they live.  

We are 100% member owned, with approximately 720,000 members and 1,900 employees.  We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.  

When you come to work at Heritage and People’s Choice, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

About the role 

As the Fraud Intelligence Specialist you will share, gather and evaluate information from different sources and to use this intelligence to assist and inform detection rule development. In this role you will also support complex investigations, including internal investigations, and gather information and outcomes which lead to solutions to reduce the impacts of fraud and scams in the community.  

Your key responsibilities will include:

• Support the early detection of fraud by assisting in the development and deployment of rules and other detection strategies.
• Manage data compromises and CPP notifications.
• Maintain accurate records/statistics in relevant internal data systems to assist with reporting requirements and ongoing management of the business.
• Escalate complex matters to Senior Intelligence and Detection Specialist.
• Undertakes analysis and provides administrative support in the assessment and dissemination of Fraud Intelligence and supports fraud prevention and detection activities.
• Deliver excellence in customer service and manage member expectations by developing strong working relationships with internal and external customers based on HPC values.

About you 

Inquisitive by nature, you work with an investigative mindset and lean on your innate ability to troubleshoot, and problem solve. You have an analytical intellect which allows you to evaluate large volumes of data and present findings in a clear, visual manner to both technical and non-technical stakeholders. You pride yourself in your ability to build relationships with internal and external stakeholders as well as industry networks, keeping your finger on the pulse of industry trends and practices. 

We also seek:  

• Understanding of financial services industry products.
• Good understanding of all HPC products (lending and deposit), services, policies and processes.
• Sound understanding of the Financial Industry Fraud and AML/CTF Related Bodies and how relationships work together to ensure effectiveness.
• Experience with text mining, analytics, unstructured data wrangling, cleaning, and sampling.

Benefits of working for us   

We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits including:  

• Paid parental leave and special leave provisions 
• Flexibility and hybrid working arrangements 
• Employee banking benefits and discounted insurances 
• Work from anywhere philosophy with the flexibility to work from home or in the office 
• Career development opportunities, and ongoing training, coaching and support 
• A dedicated Employee Assistance Program for you and your family to access in times of need 
• Paid volunteering days and access to a diverse range of community and charitable initiatives 

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then click 'Apply' now and submit your application, including a cover letter and current resume by Tuesday 20th February 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.