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Form of workMy Client a Large financial organisation located in the CBD.is Looking for a Fraud officer to join their team. Work for a Large Financial Institution that offers career progression and development.Collaborative and supportive team and friendly culture
State of the art offices located in Sydney CBD Located very close to Public transport.A Part time permanent position
Intensive training in Fraud and investigations.Hybrid working conditions 2 days in the office
Flexible working conditions. Discounts on health insurance products, retailers, gym membership, paid parental leave, social team events, The Role:Managing up to 70 inbound calls per day regarding fraudulent activity with credit cards and banking. Providing excellent customer service to clients and investigation of the fraudulent activity.
Entering information into the database, liaison with other departments such as IT and the Fraud Investigation units. Work towards weekly KPI’s and adhering to call quality. Demonstrating Empathy and resilience when dealing with distressed customers.
Skills & attributes required: Previous experience in Insurance/ Banking/financial services is desirable but not essential. Demonstrated customer service experience Excellent communication skills verbal and written If this sounds like you! Please do not hesitate to apply today!
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