Address
Form of workFront ofHouse & Customer Service Coordinator
- Opportunity for an energetic beauty junkie to join an industry leader
- Generous team discounts and competitive salary
- Effectively support the day-to-day operations of all departments
Are you passionate about beauty?
ModelCo and MCoBeauty are Australia’s fastest growing beauty brands. Eighteen years on we still dream big! Widely known and loved for innovative, on-trend colour cosmetics and beauty solutions as well as award winning self-tan solutions.
We are seeking a passionate, energetic and solutions-orientated Front ofHouse & Customer Service Coordinator.
The ideal candidate is someone who is eager to kick start their career in the beauty industry. This is an opportunity for a talented and confident individual to be part of a team who embraces personal and professional growth. You will be our brand voice, so you must be confident, full of creative ideas and thrive in a fast-paced environment!
The primary role is to facilitate and support the day-to-day responsibilities of the office, across all departments. You will also be responsible for enhancing the overall customer experience by implementing and coordinating the ongoing growth strategies to build online sales and customer traffic. A good understanding of e-commerce and digital platforms as well as a genuine appreciation for beauty, fashion and innovation is key to being successful in this role.
Tasks include but are not limited to:
- Answer all incoming telephone calls to the main switchboard and screen telephone calls when appropriate, ensuring accurate recording of any phone messages and the passing on of details to the relevant departments promptly.
- Manage multiple mailboxes and handle all scheduling matters, prioritising emails and escalating critical matters for resolutions.
- Ensure all e-commerce content is up to date and accurate for product, pricing and promotions as well as brand standards on both websites.
- Oversee dispatch ensuring orders are delivered on time and to brand/customer standard.
- Manage the product closet, inventory and no-charge orders and product requests.
- Assisting the marketing department with ad-hoc admin tasks.
- Organise and set up conference rooms including audio-visual needs, transportation and catering.
- Order office supplies and handle other office related procurement activities as needed.
- Maintain office cleanliness including Front of House, common areas and general office.
- Maintain all business filing systems, including our extensive customer database.
- Provide Customer Service assistance for all phone and email enquiries in a professional and pleasant manner, ensure a positive outcome to all customer enquiries.
- Any additional ad-hoc requests as required.
Ideally you will have:
- The ability to communicate clearly and concisely, with excellent attention to detail.
- Highly organised attitude and style with the ability to forecast and forward plan.
- Self-motivated and resourceful, with the proven ability to successfully meet tight deadlines and time pressures.
- Highly developed Customer Service skills, being committed to providing exceptional Customer Service across all channels
- Quick to build industry specific insights, particularly when it comes to social media and digital innovation.
- Able to conduct desk research, analyse information and clearly communicate and present the findings in a clear and concise manner.
- Relevant cross-functional experience across marketing, digital agency, advertising, project management.
- Familiar working with Magento, Shopify and similar platforms.
- Strong computer skills are essential. Expertise on Outlook and the MS-Office product suite is a necessity, including Word, Excel and PowerPoint
You will be responsible for the personality of an Iconic Australian beauty brand.
Working in our HQ - 10 Bridge Street, Sydney CBD
For more information, please visit our website www.modelco.com
Please note that only those applicants with relevant experience will be contacted in relation to their applications.
