Client Service Officer, Clerk Grade 2/4 (Housing Contact Centre)

Department of Communities and Justice

Client Service Officer - Talent Pool

Housing Contact Centre

Clerk Grade 2/4

• Location - Liverpool

• Employment type - Fulltime and Part-time appointments are available

• Salary- Salary -Clerk Grade 2/4 base salary ranges $74,803- $86,539plus superannuation

• Opportunities for learning, development, and internal career progression.

• Generous leave entitlements

Your role

Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) operates 24/7 and employs around 400 staff to provide social housing services to clients in NSW, utilising various channels such as telephone, email and online platforms to cater to our clients' needs effectively.

The role offers a generous salary package and internal career progression, as well as flexible work agreements, including some ability to work remotely from home. Regional NSW candidates are encouraged to apply.

What you'll do

This challenging and rewarding role requires staff to respond to enquiries from Housing NSW clients and members of the public and provide accurate and appropriate information about Housing NSW products and services, as well as those offered by key stakeholders. Additionally, staff will process various applications and engage in outbound campaigns.

The role will involve a combination of scheduled remote and office shifts, working across a rotating 24/7 roster.

What we're looking for

• Experience in providing exceptional customer service to vulnerable and diverse clients

• Excellent computer navigations skills and the ability to work between multiple screens and data bases

• Contact Centre experience is desirable but not essential

• Dedication to continuous learning through both in-person and virtual training

• A fully functional, private and secure work from home office

• Commitment to attend scheduled team meetings at our Liverpool office

• Ability to work across a 24/7 rotating roster

Please see below YouTube video link for more information about the role of a Client Service Officer at the HCC.

https://youtu.be/t4laPau1W7E

Click here to download the role description

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 1 page) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close: Sunday, 17th March 2024 11:59AEST

Got a question?

If you've got a question about applying or require an adjustment in the recruitment process, please contact Mayur Kaushik via email at Mayur.kaushik@dcj.nsw.gov.au

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Kathryn Sullivan via email at kathryn.sullivan@homes.nsw.gov.au

Note: Appointment are subject to reference checks.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website

Thank you for your interest in this role. We look forward to receiving your application.