Property Services Officer | Customer Service

Property Services Officer | Customer Service
Housing Trust

Coniston, NSW
Full-time 
$71, 000 - $76, 000 + Super

• Hybrid work
• 35-hour week with above award salaries
• Access to salary packaging 
• Additional 12 leave days per year (1 per month) for full-time employees
• EAP counselling, coaching and App with a preventative approach to yours and your family's health & wellbeing

About the Opportunity

Reporting to the Team Leader, Responsive Maintenance, the Property Services Officer is responsible for providing excellent Customer Service to Housing Trust tenants requiring responsive maintenance. 

The Property Services Officer will also undertake a range of administrative tasks across the responsive, planned and cyclical maintenance programs.  

To succeed in this role, you should have:

1. Extensive Customer Service experience and a positive Customer Service attitude
2. Experience in a similar customer or Property Services position, preferably assisting customers with complex needs 
3. Demonstrated negotiation and problem resolution skills
4. Good time management, organisational and multi-tasking skills 
5. Intermediate to advanced Microsoft Excel skills (sound Word and Outlook capability)
6. High level attention to detail
7. Current driver’s license
8. High degree of professionalism, integrity and ethical behaviour
9. Strong commitment to delivery of the organisation’s Vision and Values

Desirable:

1. Procurement or building industry or asset management/facilities management experience
2. Tertiary qualifications in social housing, property management and or project management

Key Responsibilities

• Deliver outstanding service to customers every time, especially when circumstances and timeframes are challenging
• Communicate with customers via phone, email, mail, and in person
• Assist with raising maintenance work orders and quotes with approved contractors according to procedure and service standards
• Assist in the coordination and delivery of responsive, planned and cyclical maintenance works schedule (that is, planned upgrade and maintenance works) that ensure our properties (homes) are well maintained 
• Maintain and update all tenant and property records (e.g. Greentree and operational registers) in accordance with policy and procedure
• Effectively build and manage relationships with all stakeholders including customers, suppliers, contractors and other staff which will include appropriate conflict resolution and negotiation to achieve positive outcomes
• Undertake property inspections and accompany other team members in the field from time to time

Please find the Position Description here. 

For more information, please contact Christina Goncalves, Team Leader – Responsive Maintenance on 02 4254 1***.

How to apply

1. To apply for the role please tell us about you and your experience by completing the application page below.
2. All correspondence will be via the email you have provided. Please ensure you have the correct email address and check your inbox (including your "junk" inbox).
3. We encourage you to apply as soon as possible as we will review applications as they are submitted. 

Housing Trust is committed to a diverse workforce.

We welcome applications from women, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people. 

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call 4254 1166 and ask for the People & Culture Manager.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, confirmation of COVID 19 Vaccination, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Collaboration and Support underpin our decisions and behaviours

To work with us you will need to be committed to our values