Customer Service Officer, Assets

Who are Bridge Housing?
We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. We home over 5,000 residents across Sydney CBD and surroundings.

We have been awarded Best Workplace in 2019, 2020, 2021 and 2022, as well as being recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.

ABOUT THE ROLE
We have an opportunity of Customer Service Officer, Assets available in our Haymarket office.  The role is 5 days per week (35 hours per week), fixed term until June 2024, with potential to extend.

As Customer Service Officer, Assets you will be responsible for providing excellent client service to Bridge Housing tenants requiring responsive maintenance.

YOUR RESPONSIBILITIES INCLUDE:

• Support Bridge Housing to meet service delivery standards and maintain high levels of customer satisfaction by responding to all tenant enquiries and request within the service levels outlined in the Customer Service Charter.
• Support Bridge Housing maintain high levels of quality client service to its tenants by communicating effectively with tenants, ensuring they are kept well informed of timeframes in line with service agreements and the repair priority list.
• Coordinating maintenance works with approved contractors and ensuring works are carried out in line with service agreements and the repair priority list
• Support Bridge Housing to continually improve its client service by implementing relevant tenant feedback processes.
• Assist the Assets team maintain good governance and administration of Responsive Maintenance works by keeping accurate records, files and information in the relevant system and providing accurate information and reporting as agreed.
• Support the Assets team meet its regulatory and safety requirements by maintaining up to date contractor details, escalating serious or unresolved issues and adhering to relevant Bridge Housing and Asset policies and procedures.
• Support the Assets team meets its financial goals and obligations by ensuring contractor invoices are accurate and coordinating maintenance work that demonstrates the responsible use of the responsive maintenance budget.

Why join us?
We are a four-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion) and Bridge Housing cares about its employees, their wellbeing and their professional development.

To support employee wellbeing and professional development, we offer:

• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages and reflexology
• flexible work arrangements

As well as a fantastic package includes:

• Grade 3 under the SCHADS
• competitive, above award salary ($78,452.24 - $84,125.13) plus super PLUS salary packaging options! 
• salary packaging options up to $15,900 per annum (We use Maxxia, give them a google!)
• 4 weeks annual leave AND
• flexi-leave up to 12 days additional leave per year AND
• additional leave between Christmas and New Year AND
• day off for your birthday!

To see all of the rewards we offer at Bridge, our Total Rewards Program can be found here.

APPLY NOW! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter, why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.