AddressAmora Hotel Brisbane located in the heart of the CBD has recently undergone an extensive refurbishment.
Due to a recent resignation we are seeking applications for a suitably experienced Front Office Manager to join our senior Leadership team and lead the Front Office team of GSA’s, porters, and duty managers. This is a unique opportunity to join Amora Hotel Brisbane as we emerge as Brisbane’s newest 5-star Hotel property.
As the Hotel Front Office Manager your role extends beyond overseeing the front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure our guests feel welcomed like family and pampered like VIPs.
About Your New Role
Your main responsibilities include:
- Manage the Front Office team to deliver exceptional guest service from arrival to departure – this includes recruitment, mentorship, and training of Front Office team members to nurture their professional growth whilst diligently monitoring their performance.
- Manage the daily Front Office operations to ensure accuracy, efficiency, and streamlining of procedures.
- Closely monitor budgets, expenditure, revenue and make informed decisions to achieve financial objectives.
- Be prepared to work operationally with the team and have the flexibility to work across a 7day roster.
Essential requirements for this role:
- Demonstrated Front Office experience from 5-star Hotel property preferably using Opera Cloud.
- Experience leading a multidisciplinary Front Office team as a Duty Manager or Assistant Front Office Manager.
- Excellent presentation, and communication skills with a solution-focused approach.
- Highly developed organisational skills and problem solving ability.
- Passion for Hospitality and exceeding guest expectations.
- To explore this opportunity please apply via the link with your updated resume and a short cover letter outlining why you feel this role is the right role for you.
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Amora Hotel Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
