AddressStamford Plaza Melbourne are currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.
The successful applicant will be responsible for:
- Representing the Stamford brand with every guest interaction
- Responsible for the smooth functioning of the operation of the Hotel
- Ensuring the safety and security of guests, staff and hotel property at all times
- Handling guest complaints and resolving issues in an efficient and professional manner
- Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
- Meeting and assisting VIPs, groups and tours on arrival and departure
- Coaching, leading and mentoring staff to deliver exceptional service
- Assisting other operational outlets during peak service times
The successful applicant will have:
- A qualification in Hospitality Management (desirable)
- Current RSA, First Aid Certification and a current driver's license
- Experience as a Fire Warden and First Aid Officer (desirable)
- Experience as a Duty Manager in a 5-star environment (highly desirable)
- Experience with hotel booking systems - preferably Opera (desirable)
- Exceptional attention to detail
- Excellent communication skills (both written & verbal)
- The ability to work under pressure and multitask
- Ability to work independently and as part of a team
- Excellent problem solving skills
- Strong leadership skills with the ability to motivate employees to deliver a high standard of service
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
- Proactive focus and shares a passion for the hospitality industry
Culture and Benefits
As a team member with us you can expect to receive:
- Opportunity to progress within the organisation
- Great company culture and team environment
- Free Staff meals
- Dry Cleaning on site
- Discounts within the group
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.
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