Front Office Duty Manager

About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Reporting to the Front Office Manager, we seek a friendly professional with a warm and engaging smile to welcome our guests into our dynamic Stamford Grand Hotel, as the first impression maker we further seek a leader with a service driven passion for hospitality. From our 220 luxury rooms to our bustling Grand Bar to our delightful Promenade Restaurant, exciting functions, our venue offers a diverse experience for both our team members and our guests. We seek Hotel Duty Manager applications for a full-time position, with the flexibility to work shifts over a 7-day roster.
Core Functions of your role
The role coordinates and oversees the running of the Hotel in the absence of senior management, assisting with the operations of Front Office, monitoring hotel security and maximising the profitability of venue areas.
Train, coach and mentor staff to comply with the Hotels standards, policies and procedures
Coordinate group arrivals and ensure preparations are made for VIPs and return guests
Provide clear concise communication to all departments within the Hotel
Effectively assist to resolve guests concerns, issues and incidents
Lead by example and provide exceptional customer service during every encounter
Drive incentive programs to maximise revenue
Assist in the hotel's food and beverage outlets where required
Assist with concierge duties by relocating guest
Manage emergency situations and give first response to medical situations
Undertake regular security inspections of the hotel premises
Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve
Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance
About you
A qualification in Hospitality Management (desirable)
Current RSA, First Aid Certification and a current driver’s license
Experience as a Fire Warden and First Aid Officer (desirable)
Experience as a Duty Manager in a 5-star environment (highly desirable)
Experience with hotel booking systems – preferably Opera (desirable)
Excellent communication skills (both written & verbal)
The ability to work under pressure and multitask
Excellent problem solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Have legal requirements to live and work unrestricted in Australia
Benefits & Perks
Discounted meals and non-alcoholic beverages
Supplied meals during allocated rostered shifts
Employee Assistance Program
Complementary dry cleaning allowance
Career growth opportunities
Discounted onsite car parking
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 26 February 2024
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.