Address
Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
The Venue:
Novotel Sydney Brighton Beach is a premium 4.5-star resort style hotel overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay. The hotel is currently undergoing an extensive refurbishment and on track to be one of the best event venues in NSW.
The Role:
As a Guest Service Agent, you will be the face of our hotel, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Your responsibilities will include:
The Guest Service Agent’s Role:
- Greeting guests with a friendly and welcoming demeanour upon arrival.
- Assisting with the check-in and check-out process, ensuring accuracy and efficiency.
- Providing information about hotel amenities, services, and local attractions.
- Handling guest inquiries, requests, and concerns promptly and professionally.
- Managing reservations and room assignments effectively.
- Utilizing the hotel's property management system to process bookings and updates.
- Coordinating with housekeeping and maintenance to ensure guest requests are met.
- Managing phone calls and directing them to the appropriate departments.
- Handling billing and payment processes accurately.
- Resolving guest issues and complaints with a proactive and solutions-oriented approach.
- Maintaining a neat and organized lobby area.
Skills & Experience:
- Previous experience in a Guest Service or front desk role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a genuine desire to assist guests.
- Ability to remain composed and professional in high-pressure situations.
- Proficiency in using reservation and front desk software.
- Attention to detail and accuracy in handling guest information and transactions.
- Problem-solving abilities to address guest concerns effectively.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- A passion for delivering exceptional guest experiences.
What We Offer
- Access to Accor Hotels staff rates
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
