AddressAbout Hyatt Regency
Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.
About the Role
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
As a Front Office Manager, you will be responsible for the smooth and efficient running of the activities of the dynamic Front Office Team, connecting with people so they can be their best. A good understanding of multi-tasking and caring for our guests will ensure your shift is full of exciting challenges.
Main Responsibilities
The Front Office Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling.
The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
· Responsible for short and long-term planning and the management of the hotel’s Front of House operations
· Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
· Maintain guest room inventory
· Coach and counsel employees to reflect Hyatt Service Standards and Procedures
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain excellent communication with the housekeeping department
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyze, investigate, and resolve guest complaints
· Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
· Ensures proper staffing levels for customer service goals
· Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
· Coach and counsel employees to reflect Hyatt service standards and procedures
