Front Office Manager

Company DescriptionAre you passionate about providing exceptional guest experiences and ensuring smooth operations? Join our team at Pullman Port Douglas Sea Temple Resort & Spa as a Front Office Manager! Dive into a world of hospitality and excellence as you oversee the front desk operations in our luxurious setting. With stunning surroundings and a range of premium amenities, including our expansive lagoon pool and ALUCO Restaurant & Bar, you'll have the perfect backdrop to elevate our guests' stay. Immerse yourself in the vibrant atmosphere of Port Douglas and unlock the potential of Far North Queensland as you embark on this exciting career journey. Apply now and become part of our dedicated team committed to delivering unforgettable guest experiences!Job Description

• Oversee the daily operations of the front desk, ensuring efficient check-in and check-out processes for guests.
• Manage a team of front desk staff, providing training, guidance, and support to maintain high standards of guest service.
• Coordinate with other departments to ensure seamless communication and guest satisfaction throughout their stay.
• Handle guest inquiries, concerns, and special requests in a professional and timely manner, resolving issues effectively to enhance the guest experience.
• Implement and enforce hotel policies and procedures to maintain a safe and welcoming environment for guests and staff.

Qualifications

• Proven experience in a supervisory or managerial role within the hospitality industry, with a focus on Front Office operations.
• Strong leadership skills with the ability to effectively manage and motivate a diverse team.
• Excellent communication, organizational, and problem-solving abilities, with a customer-centric approach to service delivery.

Additional InformationEmbark on a journey of limitless opportunities with the global leader in hospitality. At Accor, we celebrate your uniqueness and foster endless growth, providing you with a personalized canvas to shape your career path and create extraordinary experiences for our guests.Uncover thrilling possibilities, pursue your passion, and boldly challenge the status quo as a Front Office Manager at our resort. Your adventure begins now - seize the opportunity to explore endless growth and development with Accor.Join us in building an inclusive community that embraces diversity and thrives together. Be part of crafting a future where everyone can #BELIMITLESS!